Brian Teeters Email & Phone Number

Brighton, Co, Us

Austin, Texas, Us

San Jose, Ca, Us

Served in a customer-centric role and acted as the subject matter expert for all technical queries from account executives and key customers. Worked directly with customers to understand their specific product needs and guided them on technical aspects of products, as well as offerings. Actively participated in customer needs-related discussions and mapped strategies to maximize business sales and profitability by upselling custom products to customers.  Managed all facets of short sales cycles for 10 customers per week; extensively involved in overseeing customer lifecycle, satisfaction, and retention.  Designed collaboration and telehealth solutions for the existing customer base tailored to meet their dynamic requirements.  Maintained oversight on effective management and execution of RFP process, new integrations, and issues escalation.  Played a key role in directing future organization’s strategy pertaining to the performance of its existing environment, competitor business, and products by developing competitive intelligence.  Utilized SFDC to document sales activities and day-to-day notes, as well as JIRA to log new reports for the developer teams. Coordinated with the engineering team to utilize their expertise in fixing underlying bugs and issues reported during the testing stage, as well as administering new customer feature requests.  Delivered next-gen communication solutions to key accounts and coordinated effectively with professionals within the healthcare industry comprising insurance, pharma, hospitals, clinics, private practice, and biotech.  Contributed significantly to business development and growth by leading SaaS collaboration sales including cloud voice, UCaaS, and web conferencing.

London, Gb

Provide expert level knowledge in Videoconferencing and Telepresence infrastructure, applications and technology; solution planning and design; system administration and support.· Execute technical design, engineering, implementation, maintenance and troubleshooting of Unified Communications solutions; Videoconferencing / Telepresence infrastructure and related systems and networks.· Participate in and lead engineering efforts in Unified Communications Cloud and Enterprise product development and product enhancement efforts.· Provide professional level knowledge in TCP/IP network administration and support.· Deploy and manage virtualized UC systems· Develop and maintain monitoring, logging; telemetry solutions to ensure uptime and rapid response· Provide top tier support of BT Conferencing Cloud and Enterprise managed Videoconferencing and Telepresence solutions.· Perform hands-on engineering support of the BT Conferencing Video Node in Denver, Colorado.· Provide senior application support of BT Conferencing management and control systems; including data modeling, advanced diagnosis and troubleshooting.· Support post sale customer collaboration solution design and engineering support.· Perform technical evaluations of infrastructure and end user equipment.· Produce and maintain clear technical documentation.· Operate in a mission critical, 24x7 environment.

London, Gb

Supported and deployed global video infrastructure and telepresense for multiple fourtune 500 companies.Supported deployments of Immersive telepresence rooms from Cisco Systems and Polycom.Technical lead for onboarding of multiple large scale global video deployments.

Us

Designed, Installed and maintained the network infrastructure for Partners in Health Telemedicine Network.Designed Network for interconnection between all 6 major Montana Telehealth Networks.Deployed video network infrastructure products from Polycom, Tandberg, and Direct Packet.Designed campus wide IP video surveilence systemDesigned campus wide digital signage from Cisco SystemsOne of 3 Network Engineers responsible for the St. Vincent Healthcare Data NetworkTrained in both Cisco and Nortel Network PlatformsRotated 24/7 on-call scheduleDeployed Cisco controller based 802.11n wireless video infrastructure in both LAN and WAN.First in the Northwest Region to deploy wireless video on a large scale.Increased hospital staffs ease of use while using Telemedicine.Lowered long term video deployment costs.Lead Telemedicine Technical Engineer for multiple large scale telemedicine deployments.Technical Chairperson for the Montana FahRM (Frontier Access to Healthcare in Rural Montana) Project. Also served as principle Video and Network Engineer for the project. Technical Sub-committee member of the NRTRC (Northwest Regional Telehealth Resource Center)IT Project Manager for multiple grant funded telemedicine projects. (RUS,OAT,HRSA)Keynote Speaker at Polycom Solutions Center in Belleview, WA.

Sydney, Nsw, Au

Worked on site at customer locations to perform hardware repairs and parts replacement on Dell and IBM PCs, laptops and servers

Armonk, New York, Ny, Us

Supported Cisco Systems employees on all types of technical issues such as VPN connectivity, Network issues, and basic PC troubleshooting.