With extensive experience in the technical communication and instructional design roles of lead developer, team developer, sole developer, editor, and software administrator, I strive to meet users' knowledge, skill, and efficiency needs according to the Kirkpatrick Model. I'm known to be very resourceful, meet deadlines, fit any role, and work well with others.Instructional Design Tools: Articulate (Storyline, Quizmaker, Rise, etc.), TechSmith (Camtasia, SnagIT), Adobe (Captivate, DreamWeaver, Connect, and Presenter), Assima Train, Centrical, SmartShare…Information Development Tools: Word, Information Mapping, RoboHELP/HTML, HTML-bootstrap "QuickStep Tools", Acrobat, Centrical, AuthorIT CMS, FrameMaker…Other: Agile, Jira, Visio, MS Office, Paint Shop Pro, WinZip, WS FTP, Photoshop, MS Project, SharePoint, WebEx, MS Teams… Online/Hardcopy reference products: Software, hardware, and system-level User Guides; Installation, operation, maintenance, and troubleshooting guides; Quick reference guides; Technical and programming specifications; Technical Communication department and style guides; ISO 9000 documentation; Six Sigma documentation; online graphics and technical illustrations; graphic-driven proceduresInstructional design products: Lesson plans, training guides, simulation WBTs/CBTs, assessments, instructor-led and flipped syllabi/curriculum, various e-learning gamesIndustries served: Telecommunications, Finance and HR web applications (Oracle, PeopleSoft), Web Programming, Paperboard Packaging, Healthcare Technologies, Human Capital Management, Airline Information Services, Public School
Listed skills include Technical Writing, Visio, Robohelp, Technical Communication, and 29 others.