Brian Tesar Email & Phone Number

Durham, North Carolina, Us

As IT Director, I will continue to transform how Parexel approaches Disaster Recovery and IT Infrastructure to enable growth into a Hybrid Cloud.

Durham, North Carolina, Us

Lead in best of breed Disaster Recovery capabilities and testing to ensure success.

Armonk, New York, Ny, Us

- IT Leader responsible for maintaining the Quote to Cash SAP Infrastructure to ensure all SLOs are met and systems availability meets clients’ expectations. - Responsible to ensure DR plans are in place and tested to meet BIA RPO / RTO objectives. - Actively managing a project to migrate ~500 of our systems from Traditional Datacenter to a Cloud based model and ensuring DR plans / systems are in place for recovery.- Ensured DR plans are in place and tested to meet BIA RPO / RTO objectives for our applications.

Armonk, New York, Ny, Us

Global IT Delivery Director responsible for an organization overseeing 500+ staff supporting 1000+ Business Resiliency/Disaster Recovery solutions for our clients worldwide. Responsibilities include End to End lifecycle for IT solutions (New Solution implementation, Steady State Management, Resource Planning, and Lifecycle refresh) and strategic planning to deliver business objectives during usual times as well as focus on how to continue business during the COVID-19 pandemic.

I oversee Information Technology Services, operating IBM and client applications in coordination with availability requirements. I am responsible for directing and managing 50 IT Technical staff, providing solution implementation, call center and production support. As the escalation point of contact, I am in charge of solving IT issues for 90+ contract service clients. I continuously assess IT technology systems, confirming organizational protection from latest IT threats. I oversee facility changes, meeting PCI/HIPAA audit compliance, and ensure organizational security. Key Achievement ★ Developed and executed Automation processes and IT Service strategies, protecting the organization against IT outages and transforming business operations to provide greater productivity and enhance business continuity/visibility. ★ Transformed organization to an Agile structure, developing a more collaborative cross-functional team approach in order to deliver more value to our client base. ★ Directed WW Rollout of Medallia Survey processes capturing NPS feedback and closing loop processes. Key Project: ★ Data Center Build/Client Data Center Migration: Oversaw $100 million facility project to include design, build, and 100% migration of 60 client IT Disaster Recovery programs from Maryland to North Carolina. Ensured project success keeping stakeholders informed on project deliverables and provided technical skill advancement for project team members.

Armonk, New York, Ny, Us

I oversaw project lifecycle for IT solutions to include project requirements, solution design, project budget, vendor relations, contracts, project deployment, and project modifications. I was responsible for designing disaster recovery solutions for client production environments. I instructed cross-brand solution design workshops for data replication driving client business and solution requirements. Key Achievements: ★ Led work efforts developing and presenting on complex project resolutions, identifying program and process gaps, resulting in a more streamlined approach to project completions. ★ Designed and executed 4 successful new IT business continuity solutions per year.

Armonk, New York, Ny, Us

- Developed cross-brand quality initiatives framework to reduce critical defect rate in the field- Teamed with development to execute new tools and methodologies to predict quality outcome- Coordinated Quality Certifications throughout the software community- Managed quality initiatives to ensure cross-brand compliance and Management awareness- Improved the Failure Analysis process, adopted the use of a FA 1700 panel to track and analyze PMR data and created a PFE internship program to educate Top Guns and other IBM geograph-ical business units- Worked with worldwide teams to understand client support issues to enable EMEA / AP / Latin America clients to receive better support- Utilized trend analysis to drive down open problems and focus development on greatest impact issues- Created a worldwide information repository to propagate technical data to all team members for mid-range storage products (DS 300/400/4000) to aid knowledge transfer and improve speed to resolution- Deployed SMEs to assist in consulting engagement to prevent configuration issues and increase services revenue 220k yearly

Armonk, New York, Ny, Us

Team Leader, Network Attached Storage Level 2/PFE Support Engineer - Evaluated and understood customer issues through monthly analysis of metrics that included problem records, critical situation records, and feedback from marketing and sales teams- Identified team skills needed for future product missions and created education roadmaps for team members- Reviewed support plans for completeness and made recommendations to improve support flow- Mitigated interaction between dissatisfied customers and IBM support- Facilitated testing of unique customer requirements for increased sales opportunities- Drove process changes to increase efficiency and reduce overhead- Maintained NAS Central Website Storage Area Network Level 2/PFE Support Engineer - Brocade, McData, InRange - Created and designed customer support center for storage area network problem isolation- Coordinated between multiple IBM divisions to solve interdivisional SAN issues- Developed a project plan to design and implement Problem Determination/Interoperability Lab for SAN, NAS, and networking products- Planned and delivered education for SAN Products- Managed the project plan to implement a complex SAN/NAS demo at PartnerWorld (Business Partner Trade Show)- Maintained multiple departments’ LAN network and servers, and internal SAN support website

Armonk, New York, Ny, Us

- Supported clients to determine network issues (LAN, WAN, ATM), correct or recreate and en-gage development to resolve- Monitored current problems for trends and proactively worked towards a resolution- Redesigned hardware lab to recreate customer issues with greater efficiency- Designed and implemented department migration from Token-Ring to Ethernet- Responsible for maintaining department LAN services

Bachelor Of Science (B.S.), Computer Engineering

Computer Engineering