Brian Thomas Email & Phone Number

Cincinnati, OH, US

Hebron, KY, US

I support field technicians that service retail locations around the country. I help them carry out the IT needs of Luxottica, the owners of LensCrafters, Sunglass Hut, Oakley, and Target Optical. I assist with the installation of networking equipment, point of sale equipment, and digital signage. I also act as a liaison with project managers and brand.

95877 Bezons, FR

• I worked on the help desk. I helped users solve their IT issues. I escalated to higher level teams for problems I could not resolve on my own.
• IT issues included the following: access permissions in Active Directory, problems with Windows 10, Microsoft Office, networking/VPN issues, SCCM, and etcetera.
• I worked in a call center environment.
• I used Service Now to log tickets.

Cincinnati, Ohio, US

• I was responsible for installing and troubleshooting IT equipment such as PC's, networking equipment, VOIP, printers, and cloud storage.
• I was also responsible for finding and implementing IT solutions for various projects.
• As a supervisor, I was responsible for managing agents on the second shift.This involved coaching through tough calls and scheduling agents.
• I was also involved in the hiring process.

Mason, OH, US

I collect on student loans that are in default.

Riverside, California, US

Maintained websites with WordPress. This includes fixing website bugs and updating content and functionality.Coded landing pages that provide information to potential Cincom customers. Used HTML to create emails that informed potential clients of Cincom’s products and services. Done inside Eloqua.

Chicago, IL, US

Finished a B.S. in IT

Delft, Zuid-Holland, NL

I collected carts from the parking lot and helped customers load furniture into their cars. A job to hold me over while I take classes at Kaplan University.

Riverside, California, US

Responsible for the completion of various tasks with various product lines. Had to write, edit, and design various documents for software that involved use of MS Word, Frame Maker, Hypersnap, Robohelp, Internet Explorer among other content managment software. Succeeded in performing tasks that were outside of expertise. Had to converse with coworkers and.

Dayton, OH, US

Set up college events and provided services for customers and employees alike: services such as correcting room setups, giving directions, notifying students of emergencies, and CPR. Designed room setups.Improvised solutions to unique problems that occurred in the student union.Was the first one to know if a problem occurred and was expected to solve that.

Bachelor Of Science (B.S.), Information Technology

Bachelor Of Arts (B.A.), English:Professional/Technical Writing