Brian Thomas Kelly Email and Phone Number

 Scheduled service and repair appointments to maintain a full and productive work week. Responsible for selling an up-selling all work needed for vehicle. Served as liaison between customers and technicians. Managed four line technicians and eight entry level technicians by dispatching work based upon technicians’ skills, abilities, and type of service and/or repairs needed.  Provided excellent customer service by going above and beyond customers’ expectations which in turn has allowed me to maintain a high Customer Satisfaction Evaluation average. Use of superior mechanical and product knowledge and excellent customer service skills to consistently be the top service advisor (based on dollars per repair order and customer feedback).

Designing and Re-Designing the Tri-State area.Company Logo Design, Store Fronts, Banners, Signs, and all your marketing and advertising needs.

 Worked closely with the Snowboarding Sales Manager to identify the best hard and soft goods to be brought in. Trained all snowboard employees on selling tactics and product knowledge to ensure consistency within sales departments.  Increased 3rd & 4th quarter sales in snow dept by 10% through thorough product knowledge and outstanding customer service skills. Increased storage & merchandising capacity of sales floor through creation of new fixtures and re-organization of floor plan layout.

 Responsible for all purchasing of hard and soft goods for both the snow and skate departments. Trained all sales employees in both the snow and skate departments.  Increased 3rd & 4th quarter sales in snow dept by 12% and in skate dept by 15% through thorough product knowledge and outstanding customer service skills. Increased storage & merchandising capacity of sales floor by 65% through creation of new fixtures and re-organization of floor plan layout. Sales and trend forecasting capabilities reversed previous problem of product overstock and resulted in a product selection better geared toward customer needs.

 Responsible for purchasing all hard goods for snow and skate departments based on extensive product and industry expertise. Rated as one of the top 5 sales associates for total sales for 2000-2001 fiscal years.  Top sales person for three consecutive months as part-time sales person competing against full-time colleagues (2002-2003). Chosen to represent store as a sponsor for the 2001 and 2002 summer X-Games in Philadelphia, PA.

 Served as a liaison between company and major East Coast accounts, such as KB, Toys R Us, and Circuit City to inform clients of new releases, process and track orders, and also provide sell-thru reports for vendors we represented. Created all monthly company newsletters including new product write-ups, upcoming trade show advertisements, and new industry trends.  Acted as manufacturer representative for ten leading companies in the electronics industry, including Sega, TDK, and Harman Kardon. Conducted marketing research through use of consumer surveys which were used to fully develop product design of X-Concepts Modifiers.