Brian T. Email & Phone Number

Portland, OR, US

Chandler, Arizona, US

Chandler, Arizona, US

Hillsboro, Oregon, US

• Generated $35M in gross new revenue via lead generation, networking and nurturing relationships.
• Added three major new brands to MTI customer base and built custom programs to meet their specific needs.

Hillsboro, Oregon, US

• In this position, I was responsible for driving the strategic direction for MTI Global Services offer including Contact Center and Field Service. I collaborated with cross-functional teams and C-Suite across product.
• Provided oversight of 30 service partners with 91 companies with oversight of 25,000 retail sites.
• Developed cost model templates and pricing for service offerings enabling greater insights into margin and forecasting, improving the bottom line.
• Created reporting strategies based on customer success models, top and bottom-line vision for all parties, and internal operational success.
• Created and implemented a cost-of-living calculator for service teams internationally to ensure compensation models were commensurate with roles in different markets vis-à-vis responsibilities. Resulted in improved.
• Member of the MTI Corporate Security Team that drove and achieved implementation of the ISP 27001 and ensured GDPR compliance.

Hillsboro, Oregon, US

• In this position, I developed a detailed cost model templates for the business unit which outlined pricing for service offerings. This enabled clear visibility to our costs and our pricing that enabled greater insights.
• Developed SOW and Project Agreement templates for service programs and projects
• Created and implemented a cost-of-living calculator for service teams internationally to ensure compensation models were commensurate with roles in different markets vis-à-vis responsibilities. Resulting in improved.

Hillsboro, Oregon, US

• I established new client-facing dashboards that provide visualizations at global macro levels with the ability to filter down to regions, countries, retailers, date ranges, and to individual site visits. Achievements:
• Developed reporting packages for product and service offerings.
• Created reports and dashboards for visibility for the sales team quota to goal attainment, win/loss reviews, and aging opportunities.

Hillsboro, Oregon, US

• As an Expat, I established a multi-lingual contact center for global services from the ground up working with Europe, Middle East, India, and Africa.Accomplishments:
• Provided oversight of 30 service partners in 91 companies with oversight of 25,000 retail locations.
• Negotiated lease and build-out for EMEIA HQ
• Operated Contact Center with 19 native spoken languages, operating 24x7x365.
• Heightened wrap-up time by 30%.
• Improved First Call resolutions, saving customers millions of dollars in the dispatch of technicians and parts.

Hillsboro, Oregon, US

• I created segments and verticals for the Services business unit to meet business objectives and revenue goals Achievements:
• Developed capabilities for presentation and selling messages.
• Created proposal templates.

Lake Forest, California, US

• I owned top-to-top communications with major accounts. Focus on cultivating collaborative relationships, and managing expectations with clients. I succeeded by anticipating customer needs and responding with solutions.
• Provided senior leadership employee motivation, and development to 500+ employees. Structured priorities, Key Performance Indicates (KPIs), and metrics to ensure excellence in the review process.
• Directed successful program operations, including execution and strategy development, and deployment to drive results that meet client’s needs. Exceeded program KPIs.
• Managed P&L and was responsible for financial reporting to leadership.
• Developed strategic direction to achieve the clients’ goals while employing BDS tactical and financial goals.

Alpharetta, Georgia, US

• Here I interfaced with all support departments to ensure service continuity, and evolution of market solutions to plan and execute new programs resulting in high-quality results and excellent service delivery. Managed.
• Developed GTM strategies and collaborated with sales, product, marketing, and operations to implement projects successfully.
• Identified new business opportunities with existing clients and new leads.
• Coached, trained, motivated, and provided mentorship to a team of professionals. Built a strong department, attracted excellent candidates, and enabled professional growth and career development across all retail.

US

• I provided strategic oversight of account management, field management, information systems, and accounting. Interfacing directly with clients on developing programs for retail promotions marketing strategies to.
• Conducted audits of retail outlets to determine the effectiveness of field agents and retailers in a wide range of environments.
• Created avenues to showcase ROI to clients and grow Frontline’s value proposition.
• Managed six full-time employees and 200+ contractors. Established performance objectives and KPIs. Coached, and motivated staff performance and developed incentive programs to elevate motivation.

Ogden, Utah, US

Ogden, Utah, US