Brian T. Email & Phone Number

Portland, Or, Us

Chandler, Arizona, Us

Chandler, Arizona, Us

Hillsboro, Oregon, Us

• Generated $35M in gross new revenue via lead generation, networking and nurturing relationships. • Added three major new brands to MTI customer base and built custom programs to meet their specific needs.

Hillsboro, Oregon, Us

In this position, I was responsible for driving the strategic direction for MTI Global Services offer including Contact Center and Field Service. I collaborated with cross-functional teams and C-Suite across product, innovation, software, and customer support. I partnered with sales and finance leaders to develop proposals to gain new business and highlight the company’s value proposition to drive revenue growth and the business pipeline for Services. Accomplishments: • Provided oversight of 30 service partners with 91 companies with oversight of 25,000 retail sites. • Developed cost model templates and pricing for service offerings enabling greater insights into margin and forecasting, improving the bottom line. • Created reporting strategies based on customer success models, top and bottom-line vision for all parties, and internal operational success.• Created and implemented a cost-of-living calculator for service teams internationally to ensure compensation models were commensurate with roles in different markets vis-à-vis responsibilities. Resulted in improved employee retention rates and ensuring equitable compensation in US and Canada. • Member of the MTI Corporate Security Team that drove and achieved implementation of the ISP 27001 and ensured GDPR compliance.

Hillsboro, Oregon, Us

In this position, I developed a detailed cost model templates for the business unit which outlined pricing for service offerings. This enabled clear visibility to our costs and our pricing that enabled greater insights into margin and forecasting that improved the bottom line.Accomplishments: • Developed SOW and Project Agreement templates for service programs and projects• Created and implemented a cost-of-living calculator for service teams internationally to ensure compensation models were commensurate with roles in different markets vis-à-vis responsibilities. Resulting in improved employee retention rates and ensuring equitable compensation in US and Canada.

Hillsboro, Oregon, Us

I established new client-facing dashboards that provide visualizations at global macro levels with the ability to filter down to regions, countries, retailers, date ranges, and to individual site visits. Achievements: • Developed reporting packages for product and service offerings.• Created reports and dashboards for visibility for the sales team quota to goal attainment, win/loss reviews, and aging opportunities.

Hillsboro, Oregon, Us

As an Expat, I established a multi-lingual contact center for global services from the ground up working with Europe, Middle East, India, and Africa.Accomplishments:• Provided oversight of 30 service partners in 91 companies with oversight of 25,000 retail locations.• Negotiated lease and build-out for EMEIA HQ• Operated Contact Center with 19 native spoken languages, operating 24x7x365.• Heightened wrap-up time by 30%.• Improved First Call resolutions, saving customers millions of dollars in the dispatch of technicians and parts.

Hillsboro, Oregon, Us

I created segments and verticals for the Services business unit to meet business objectives and revenue goals Achievements:• Developed capabilities for presentation and selling messages.• Created proposal templates.

Lake Forest, California, Us

I owned top-to-top communications with major accounts. Focus on cultivating collaborative relationships, and managing expectations with clients. I succeeded by anticipating customer needs and responding with solutions based on industry knowledge and experience to create value. I collaborated with Client Services, Finance, HR, Business Development, and Marketing to ensure service solutions were being developed and executed in-line with business priorities to reflect the company’s value proposition and competitive pricing. Most importantly, I I oversaw client account financials and service budgets, and billings by the department to achieve gross margin goals. • Provided senior leadership employee motivation, and development to 500+ employees. Structured priorities, Key Performance Indicates (KPIs), and metrics to ensure excellence in the review process. • Directed successful program operations, including execution and strategy development, and deployment to drive results that meet client’s needs. Exceeded program KPIs.• Managed P&L and was responsible for financial reporting to leadership. • Developed strategic direction to achieve the clients’ goals while employing BDS tactical and financial goals.

Alpharetta, Georgia, Us

Here I interfaced with all support departments to ensure service continuity, and evolution of market solutions to plan and execute new programs resulting in high-quality results and excellent service delivery. Managed the ongoing performance of all existing client programs to assure that service agreements and results were delivered in line with the clients’ expectations. Achievements: • Developed GTM strategies and collaborated with sales, product, marketing, and operations to implement projects successfully. • Identified new business opportunities with existing clients and new leads. • Coached, trained, motivated, and provided mentorship to a team of professionals. Built a strong department, attracted excellent candidates, and enabled professional growth and career development across all retail service positions.

Us

I provided strategic oversight of account management, field management, information systems, and accounting. Interfacing directly with clients on developing programs for retail promotions marketing strategies to implement marketing and merchandising materials to elevate presentation. and sales associates’ product knowledge and sales proficiency. Curated I curated positive and productive relationships with existing client base to grow current revenue stream and ensure client satisfaction. Achievements: • Conducted audits of retail outlets to determine the effectiveness of field agents and retailers in a wide range of environments. • Created avenues to showcase ROI to clients and grow Frontline’s value proposition.• Managed six full-time employees and 200+ contractors. Established performance objectives and KPIs. Coached, and motivated staff performance and developed incentive programs to elevate motivation.

Ogden, Utah, Us

Ogden, Utah, Us