Brian Tierney Email and Phone Number
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Experienced Leader in agile program management with a proven track record in people and global transformation. Skilled at building strong relationships and driving products, programs, teams, and strategies to achieve optimal results. A strategic/logic-oriented thinker with the ability to design solutions resulting in increased revenue while becoming a trusted advisor. A leader who values collaboration and commitment in a diverse and inclusive environment.
Dell Technologies
View- Website:
- delltechnologies.com
- Employees:
- 270292
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Senior Consultant, Strategy And Business Transformation For Professional ServicesDell Technologies Apr 2024 - PresentUnited States
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Program Consultant, Global Configuration Services Transformation & GovernanceDell Technologies Dec 2019 - Apr 2024Currently leading a multi-year transformational program which will see team members and partners across the global migrate from many distributed toolsets, to the consolidated singular platform. Lead Connected Provisioning for Global Configuration Services. By leveraging the cloud, we are speeding up the way devices are configured. It’s a customized solution designed to benefit IT and the end user. What used to take weeks or even months has now been lessened to just days. The reduced time to deliver and be productive makes receiving a new PC is easy as setting up a new phone.
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Senior Manager, Training & Enablement Program ManagementSonicwall Inc. Jun 2016 - Dec 2019Austin, Texas AreaLead an international team of subject matter expert’s and content developers spread across 4 continents responsible for creation of sales enablement and technical training material supporting quarterly new product launches. These courses provided training for pre sales, post sales, support employees and partners and included content for managed services partners (MSSP), professional services (PES) and strategic OEM partners. Led the initial design and development of training content for SonicWall University, a new learning management system (LMS) that served as the foundation for SonicWall’s global SecureFirst Partner Program. Successfully launched with less than 60 days’ notice, this platform has grown to include more than 350 courses supporting over 20,000 partners in its first 15 months. Its success is highlighted by the average 20% growth in revenue for partners who use SonicWall University versus those who do not. Worked cross functionally with Marketing and Product Management to integrate the Content Development team into SonicWall’s NPI process. This effort aligned training development resources with the product core teams enabling sales and technical training availability in advance of product releases. The end result was an acceleration of SonicWall’s go to market capabilities in support of 40+ product releases over the first 3 quarters of this year. -
Program Management Service Readiness Software NpiDell Nov 2014 - Jun 2016Round Rock, TxManaged New Product Operational Readiness for 64 programs distributed across multiple lines of business. This included software from Mergers & Acquisitions as well as internal development across Server, Storage, Systems Management, and Networking. Led training development and requirements as well as operational process and procedures that decreased customer pain points and shortened time to resolution. Led requirements through program management and data analytics on the Global Wyse M&A transition to Dell, integrating Wyse legacy Hardware, Software and offers to the Dell standard. Activities included running cross functional teams, volume and resource planning for operational readiness and management. Received the Michael Dell award for work on developing agile product management processes to decrease time to operational readiness.
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Program Management Service Readiness Server NpiDell Aug 2013 - Nov 2014Round Rock, TxLed New Product Introduction Operational readiness for PowerEdge product line as the lead strategist for the 13th generation launch including Dell Remote Access Controller (DRAC), Rack, Tower, Converged, and Modular systems. Represented Support as a Stakeholder and SME for the hardware platforms. Managing lab readiness and resource planning for customer issue re-creation and resolution for 1,200 support engineers in 5 sites and 3 different countries. Designed and developed and training methodology to online self-paced courseware so the only time spent in ILT was purely focused on hands on application or the online training to reinforce knowledge retention. This reduced Classroom training time by 2.5 days per student resulting in a cost savings of over $500,000.
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Program Management Remote Services StrategistDell Nov 2011 - Aug 2013Round Rock, TxDesigned and developed Remote services operational readiness through offer creation/review, Engineer utilization and Customer Experience dashboards. Implemented standards and version controls on Remote Services offers to ensure a consistent customer experience in services delivered.Led and implemented process and procedure by listening to customer feedback that directly resulted in an increase of 19.4% in overall Customer Experience and an increase of 16.9% in customer satisfaction with their remote services engineers.
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Enterprise Tech Support AdvisorDell Jan 2008 - Nov 2011Round Rock, TxPartnered directly with Dell acting as a Subject Mater Expert (SME) for professional and consulting teams to design, deploy, and integrate Dell solutions for customers and partners.Received the Dell Platinum Award for my commitment to the customer. I flew with less that 24hours notice on Thanksgiving to resolve a Critical Situation, worked through the night and had the systems fully restored and operational by the next Morning.
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Consulting/Contract PositionsIt Consultant Sep 1998 - Jan 2008Dallas/Fort Worth AreaSenior Consultant for Greyhound Lines, Inc.Senior Consultant for Buchanan AssociatesSenor Field Systems Engineer for LANSource Incorporated Field Network Engineer for En Pointe TechnologiesSystems Administrator for NokiaSenior Systems Engineer for YPAY.comConversion Specialist for Nokia Outlook/Exchange Deployment TeamTechnical Support Specialist for Northern Telecom
Brian Tierney Education Details
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Strategic Communication & Innovation -
Applied Arts And Sciences -
Networking Technologies
Frequently Asked Questions about Brian Tierney
What company does Brian Tierney work for?
Brian Tierney works for Dell Technologies
What is Brian Tierney's role at the current company?
Brian Tierney's current role is Leader focused on driving strategy and business transformation.
What is Brian Tierney's email address?
Brian Tierney's email address is br****@****ell.com
What is Brian Tierney's direct phone number?
Brian Tierney's direct phone number is (408) 727*****
What schools did Brian Tierney attend?
Brian Tierney attended Texas Tech University, University Of North Texas, Southern Methodist University.
Who are Brian Tierney's colleagues?
Brian Tierney's colleagues are Lars Malcher, Jia Guan, Ikaz Kazi, Ritesh Gupta, Frieda Gail Cochran, Rimjhim Singh, Liu Xiaoqin.
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