Over 20 years of experience as an IT Professional. Consistent success in large projects, including numerous server upgrades, network documentation and daily support of over 2,000 users worldwide. Quick resolution of Help Desk problem tickets, resolving 85% of problems the same day. Excellent time-management, project management, and a highly motivated self-starter. I have performed lead duties on a variety of projects including, server installs and workstation replacements for company acquisitions as well as part of the normal refresh cycles. I am highly experienced in end-user support, training, and development of all levels of computer proficiency.