SALES AND PROFITABILITY•Planned accordingly with hours and sales to make efficiency sales per hour budget by +2%, sales by +3%, and conversion +4% to LY while in charge in absence of Store Manager.•Utilized department selling reports to help achieve a +1% in Sales versus Sales Market Accumulated -4% in Department.•Utilized reports to ensure hours being used during peak hours and fostered a customer focused environment to help increase Average dollar sale by +10.3%, conversion by +1%, and Sales by +1.7% compared to LY in absence of Store Manager.•Partnered with Management Team to achieve +31.4% over profit budget.-Achieved Store being Ranked in Top 20 Stores overall for Region in relation to the key performance indicators.PEOPLE•Wrote and delivered all annual performance reviews, including supervisors and visual keyholder, due to absence of Store Manager.•Partnered with overhead team at Store 091 to achieve number one ranking in the region for turnover.•Lead recruitment during with the hiring of new sales advisors to help fill needs within the 2 week goal time of opening positions.•Management Coach responsible for helping to train incoming Managers into the company.•District 831’s Management Coach of the Quarter for Q4 of 2017 and Q1 2019.•Lead development of sales advisors resulting in promotions of two to Visual Keyholder positions and two to Full time positions. Included creation of bulletin boards and development binder to help foster a store focus on employee development.•Worked as Support Department Manager for openings of three new Store Locations in Michigan Market. Included leading team to ensure assigned department was stocked, merchandised, and ready for opening by meeting timeline goals for 2 week periods of opening support.

-Managed staff of at least 16 sales associates and 3 managers.-Responsible for sales, customer satisfaction, merchandising, payroll, and shrink performance.-Scheduled weekly assignments and lead weekly meetings for management team.-Fostered a positive work environment by consistently treating all employees and customers with respect and encouragement.-Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

-Responsible for all floor set planning and execution.-Tracked and recapped key item performance.-Strategically implemented floor moves to drive sales and increase customer satisfaction.-In charge of floor moves as a reaction to department sales reports.-Recognized three times in weekly company newsletter for outstanding customer service.

-Hired to enhance sales floor experience for employees and customers.-Assigned employees to specific duties to best meet the needs of the store.-Generated repeat business by role modeling exceptional customer service for our team.-Shared best practices for sales and customer service with other team members to help improve the store's efficiency.