Brian Treiber Email & Phone Number

The Colony, Texas, United States

- Visiting/Watching grandkids play sports- Studying/reading for Ministry travel and speaking- Equipping and training seminars- Leading small groups- Enjoying life

Lewisville, Texas, United States

HighlightsHelp Desk Technical SupportUS Air Force Veteran/Honorably DischargedExcellent written and verbal communicationGrandstream/Mitel/Shoretel/Mikrotik 4011 Routers/Avaya/Yealink VoIP Phones/ATI Developers Administrator/IVR/PBX/Add/Moves/ChangesPorting/Ordering New Phone Numbers/e911Assist customers with technical issues related to phones, internet, faxing, and network problems, including cabling, ensuring prompt and efficient issue resolution. Well versed in common products from vendors such as Yealink, Polycom, Cisco, Pangea, and Grandstream.Utilize remote communication and troubleshooting methods such as calls, texts, AnyDesk screen sharing, and email to provide clear and concise instructions to customers and colleagues, facilitating problem-solving processes.Remotely administer Mikrotik routers onsite at client locations, performing Tier 1 services and patch management, fortifying client network security and reliability.Demonstrate a proactive and positive attitude while communicating with customers, ISP's, vendors, and team members to resolve issues swiftly and professionally.Collaborate seamlessly with cross-functional teams to undertake special projects aimed at addressing unique customer needs and concerns, fostering a customer-centric approach.Leverage multiple ITSM and PSA software to manage and prioritize tasks, ensuring timely completion of customer issues and maintaining accurate records of interactions. Successfully managed a transition from HubSpot to AutoTask, ensuring %100 data integrity of client accounts in the process.Strive to achieve utmost customer satisfaction by thoroughly investigating issues, identifying root causes, and resolving them in a timely manner. Maintain proactive follow-ups with customers to ensure the resolution met their expectations

Melissa Tx

1) The Director and Founder of the Ministry. 2) The Healing Outreach Center is An Apostolic Training Center Focused on Training and Equipping the Saints for the Work of the Ministry as stated in Ephesians 4. 3) Currently we do monthly Training and Equipping sessions. Setting up a training center with qualified teachers.4) Coordinating and partnering with Local churches to build successful teams for the work of the ministry. Unifing local Pastors.5) Train teams to minister effectively in their community and look for opportunities for outreaches into the community.6) Outgoing personality; enjoys working with people, able to manage small business details while working independently7) Strong knowledge on typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, CRM, PowerPoint

Melissa Tx

- Prep bakery offerings, jerky, fudge, BBQ, and other restaurant menu items.- Prepare Buc-ee's unique food service menu offerings to prescribed recipes and maintain confidentiality- Follow health, safety, and sanitation guidelines for all products- Guarantee safe food handling- Competent use of various Menu Ordering Kiosks, Kitchen Management System, and transaction devices- Maintain a clean workstation while quickly executing orders for customers- Provide responsive communication with store management and fellow associates- Safely and effectively use a wide variety of kitchen equipment and appliances to include, but not limited to, floor mixer, slicers, ovens, sharp knives, and fryers- Professionally interact with team members and customers- Provide outstanding customer service.- Increased Sales along with outstanding Waste management- Keen eye for details in a fast-paced work environment.- Developed spreadsheet to track daily, monthly and yearly food prep and waste management averages.

Mckinney, Tx

Providing IT consulting services to person computers, small business and churches in the local area. Successfully installed and deployed Windows Small Business Servers and Windows File Servers. Configured and installed exchange server. Installed and maintained AVAST, Vipre, and Kaspersky managed antivirus solutions. Configured and implemented local backup policies. Implemented patch management policies with WSUS server and management system. Supported cross platform end users using Windows XP, Windows 7, 8, 10 and Apple computers. Deployed Microsoft Office Professional for Windows and Mac, provided training when necessary. Setup, configured and troubleshoot various network multi-function printers and scanners. Multi-function printers to include HP, Lanier, and Xerox. Configure and deploy firewalls/internet filtering systems to include Cisco, untangled, and various others. Design and install wireless solutions using Cisco Access Points, Lynksys, Asus, D-link, etc.

Mckinney Tx

• Team lead for Norther district Covering store in Dennison, Sherman, and Gainesville TX.• Performs NICI (New Item Cut In’s) weekly. Using store computers imputing and printing new labels for resets and new item cut-ins. Printing leave behind sheets for file maintenance clerks to properly subscribe new items into correct location. Taking photos and uploading into tasking system. Performs each task exceptionally within RMSI and store guidelines.• Wave merchandising – Pull new schematics/plannograms resetting store isles to new schematics accordingly. Removing products that are Out of Date, Not in set or Back Stock. Resetting shelf heights and if necessary cutting shelves to fit around any supporting Poles or other obstacles. Performing all duties and responsibilities within time limits and according to RMSI and store guidelines. Walking completed tasks with Store Management and answering any questions or concerns. • As team lead guiding and directing team members as they perform assigned duties. Conducting training or discipline whenever needed.

Mckinney, Tx

1) Working as a Merchandising Associate providing SLA to vendor products.2) Perform Resets throughout the year to include Spring, Halloween, Christmas, Vanities etc.3) Build displays and properly follow Project instructions and Planograms.4) Install, replace, and maintain all displays in the store, order parts that are broken or missing.5) Work closely with vendors and their products.6) Worked in the Hardware department - taking care of customers’ needs in a fast-paced setting, providing product Knowledge for home repair and light remodeling. Fully dedicated to excellent customer service.

San Antonio, Texas Area

Manage a large infrastructure with 5 IDF's and 1 MDF consisting of 110 computers and 7 servers, including file server, exchange server, 2005 Sql Server, HP storageworks server, Print server, and untangle network appliance. Cross platform with Apple, 1 X-server and one X-serve raid, 15 MAC G-5 PC's and 2 laptops. Avaya phone system, Studio Network solutions SAN, Untangled Web filtering at the gateway with a Cisco ASA 5505 firewall. 26 sub-nets on a Cisco backbone network and wireless access points. HP MSL2024 tape library and overland tape library and backup device. Symantec backup exec backup software. Software packages to include Microsoft 2003 server, 2003 exchange, 2003 and 2007 office suite, adobe CS 3 and 5 suites, Vipre managed anti-virus, SpiceWorks help desk management software, Final cut for Mac and various other software packages.Current CertificationsMSDSTMCSE SecurityMCSA MessagingMCSA SQL ServerMCT

Provided onsite/on call technical support to the network systems for end users in both the sales environment and operations environment. Installed new Windows 2003 server and set up DNS, WINS, Active Directory, and DHCP for centralized management and to replace old server. Configured and connected to the network new Dell multi-function printers into workgroup and configured user for printing, faxing, and scanning capabilities to network drives.• Installed the new streaming applications for the live streaming of radio programs. Assisted Salem Corporation in the upgrade of all servers and end users equipment to comply with corporate standards. • Deployed LAN manager software for antivirus and anti-spyware solution with the LAN management remote management software to meet Salem Corporate needs.• Developed backup system for critical and routine data using Windows backup. Installed a “Buffalo” network raid 5 drives, migrated all user data for safe storage and ease of backup.• Assisted Salem Corporation in upgrade and migrating of the San Antonio market into its WAN environment during the corporate project.