Brian Triebold Email & Phone Number

Fuquay Varina, NC, US

• Built the LaunchPad Customer Onboarding Program, overhauling inefficiencies by integrating CRM and monitoring portal data, creating automated workflows, forms, and evaluation scorecards to track customer progress..
• Created the Re-Energize Program, allowing installers to swap outdated inverters through a structured, trackable process. Developed Power BI dashboards and reports to monitor program progress, helping the sales and.
• Designed and implemented the Auto Labor Compensation Program, automating monthly reporting and installer reimbursement claims using Excel trackers, Power Automate, and Microsoft Lists, which streamlined invoice.
• Conducted process improvements for the AutoRMA Program, identifying opportunities to reduce improper RMAs and enhance system accuracy, resulting in improved financial performance and streamlined operations.
• Integrated large datasets from multiple systems, including the monitoring portal, CRM, and training systems like Docebo, standardizing inconsistent data formats and creating BI tools for actionable insights.
• Developed automated notifications to alert stakeholders of key milestones in various projects, improving communication and transparency across teams.

Milpitas, California, United States

• Developed and implemented a comprehensive Quality Assurance (QA) program to evaluate the performance of Level 1 Technical Support Agents, focusing on improving customer satisfaction and addressing operational.
• Expanded the QA program to include chat and Level 2 support teams, leading to a significant improvement in service quality, with the chat team becoming the highest-rated support group.
• Conducted in-depth reviews of the AutoRMA program, identifying opportunities to improve financial performance by reducing improper RMAs and enhancing process accuracy.
• Analyzed Net Promoter Score (NPS) feedback and conducted customer outreach to identify pain points, resulting in improved overall customer experience.
• Handled high-priority customer escalations during the COVID-19 pandemic, managing supply chain delays and collaborating with the legal team to prevent potential lawsuits.
• Tasked by management to investigate complex and unique technical cases or troubleshooting challenges, as well as to review suggestions provided by Level 1 and Level 2 for accuracy. Resolved many cases where other.

Sacramento, California Area

• Provided technical support for SolarEdge PV Inverters, Power Optimizers, and communication devices, including CDMA/GSM cellular and ZigBee kits.
• Utilized specialized software tools for remote diagnostics, error log retrieval, grid analysis, and parameter adjustments to resolve system issues.
• Assisted on-site installers and end-users with installation and troubleshooting, ensuring seamless operation and quick resolution of technical problems.
• Conducted in-depth troubleshooting to identify system faults, guiding teams through corrective actions to improve performance and system uptime.
• Frequently collaborated with Level 2 Support, stepping in to manage escalated cases during periods of leave or high demand, effectively handling more complex technical issues.
• Actively contributed to the development of internal documentation, helping create troubleshooting guides and improving knowledge-sharing within the team.

San Jose, CA

• Evaluated and documented roof structural integrity, electrical layouts, and roof measurements to create accurate site plans for solar installations.
• Conducted detailed site surveys, including shading analysis, to optimize solar panel placement and maximize system efficiency using Sunrun’s proprietary evaluation software.
• Accessed attics and multi-story roofs with ladders and proper safety equipment (PPE, fall protection) while maintaining compliance with safety protocols.
• Delivered exceptional customer service as the first point of contact for homeowners, clearly explaining the installation process and addressing any questions.
• Utilized software tools such as Oracle, Salesforce, ADP, and Sunrun’s proprietary solar design software to manage project workflows and data collection.
• Coordinated and submitted solar plans and permit applications to City and County agencies, ensuring regulatory compliance and timely approvals.

De Anza College

• Focused on green building technologies, studying sustainable construction practices designed to minimize environmental impact and improve energy efficiency in residential and commercial buildings.
• Gained expertise in energy management principles and methodologies, including energy auditing, efficiency improvements, and demand-side energy management techniques to optimize energy use and reduce carbon footprints.
• Specialized in photovoltaic (PV) technology, learning the design, installation, and optimization of solar energy systems, including shading analysis, system sizing, and performance modeling for maximum return on.
• Developed practical skills in applying energy management strategies to real-world scenarios, combining technical knowledge with environmental policy to create sustainable energy solutions.

Associate Of Arts (A.A.), Energy Management And Climate Policy

Green Building techniques, Photo-voltaic design, Energy Use Analysis, Environmental Law

A.A. Energy Management, Energy Management