Brian Triebold Email & Phone Number

Fuquay Varina, Nc, Us

•Built the LaunchPad Customer Onboarding Program, overhauling inefficiencies by integrating CRM and monitoring portal data, creating automated workflows, forms, and evaluation scorecards to track customer progress. Built business intelligence (BI) dashboards for real-time data visualization, enabling sales and executive teams to monitor progress and optimize decision-making.•Created the Re-Energize Program, allowing installers to swap outdated inverters through a structured, trackable process. Developed Power BI dashboards and reports to monitor program progress, helping the sales and executive teams better understand performance metrics.•Designed and implemented the Auto Labor Compensation Program, automating monthly reporting and installer reimbursement claims using Excel trackers, Power Automate, and Microsoft Lists, which streamlined invoice submission and approval processes for installers.•Conducted process improvements for the AutoRMA Program, identifying opportunities to reduce improper RMAs and enhance system accuracy, resulting in improved financial performance and streamlined operations.•Integrated large datasets from multiple systems, including the monitoring portal, CRM, and training systems like Docebo, standardizing inconsistent data formats and creating BI tools for actionable insights.•Developed automated notifications to alert stakeholders of key milestones in various projects, improving communication and transparency across teams.•Created and maintain customer-facing documentation, including technical needs assessments and Visio process maps, to clearly outline program workflows and onboarding processes for clients and internal stakeholders.•Collaborated with cross-functional teams to ensure project objectives were met while continuously optimizing processes for efficiency and performance.•Regularly report progress, KPIs, and outcomes to senior leadership, ensuring data-driven decision-making and continuous project improvement.

Milpitas, California, United States

•Developed and implemented a comprehensive Quality Assurance (QA) program to evaluate the performance of Level 1 Technical Support Agents, focusing on improving customer satisfaction and addressing operational inefficiencies.•Expanded the QA program to include chat and Level 2 support teams, leading to a significant improvement in service quality, with the chat team becoming the highest-rated support group.•Conducted in-depth reviews of the AutoRMA program, identifying opportunities to improve financial performance by reducing improper RMAs and enhancing process accuracy.•Analyzed Net Promoter Score (NPS) feedback and conducted customer outreach to identify pain points, resulting in improved overall customer experience.•Handled high-priority customer escalations during the COVID-19 pandemic, managing supply chain delays and collaborating with the legal team to prevent potential lawsuits.•Tasked by management to investigate complex and unique technical cases or troubleshooting challenges, as well as to review suggestions provided by Level 1 and Level 2 for accuracy. Resolved many cases where other levels were unable to provide a solution.•Created and integrated detailed forms, tracking databases, and workflows to streamline support operations, increasing efficiency and data accessibility for technical teams.•Collaborated with cross-functional teams, including management, technical support, and legal, to drive continuous improvement in quality control processes and ensure alignment with company goals.•Regularly communicated performance metrics and insights to leadership, contributing to data-driven decision-making and process optimization across support functions.

Sacramento, California Area

•Provided technical support for SolarEdge PV Inverters, Power Optimizers, and communication devices, including CDMA/GSM cellular and ZigBee kits.•Utilized specialized software tools for remote diagnostics, error log retrieval, grid analysis, and parameter adjustments to resolve system issues.•Assisted on-site installers and end-users with installation and troubleshooting, ensuring seamless operation and quick resolution of technical problems.•Conducted in-depth troubleshooting to identify system faults, guiding teams through corrective actions to improve performance and system uptime.•Frequently collaborated with Level 2 Support, stepping in to manage escalated cases during periods of leave or high demand, effectively handling more complex technical issues.•Actively contributed to the development of internal documentation, helping create troubleshooting guides and improving knowledge-sharing within the team.•Maintained clear communication with cross-functional teams and customers, ensuring efficient problem resolution and high levels of customer satisfaction.

San Jose, Ca

•Evaluated and documented roof structural integrity, electrical layouts, and roof measurements to create accurate site plans for solar installations.•Conducted detailed site surveys, including shading analysis, to optimize solar panel placement and maximize system efficiency using Sunrun’s proprietary evaluation software.•Accessed attics and multi-story roofs with ladders and proper safety equipment (PPE, fall protection) while maintaining compliance with safety protocols.•Delivered exceptional customer service as the first point of contact for homeowners, clearly explaining the installation process and addressing any questions.•Utilized software tools such as Oracle, Salesforce, ADP, and Sunrun’s proprietary solar design software to manage project workflows and data collection.•Coordinated and submitted solar plans and permit applications to City and County agencies, ensuring regulatory compliance and timely approvals.•Interfaced with Permit Technicians and Building Inspectors to expedite permits and minimize delays in the installation process.

De Anza College

•Focused on green building technologies, studying sustainable construction practices designed to minimize environmental impact and improve energy efficiency in residential and commercial buildings.•Gained expertise in energy management principles and methodologies, including energy auditing, efficiency improvements, and demand-side energy management techniques to optimize energy use and reduce carbon footprints.•Specialized in photovoltaic (PV) technology, learning the design, installation, and optimization of solar energy systems, including shading analysis, system sizing, and performance modeling for maximum return on investment (ROI).•Developed practical skills in applying energy management strategies to real-world scenarios, combining technical knowledge with environmental policy to create sustainable energy solutions.

Associate Of Arts (A.A.), Energy Management And Climate Policy

Green Building techniques, Photo-voltaic design, Energy Use Analysis, Environmental Law

A.A. Energy Management, Energy Management