Brian Tristani Email and Phone Number
With over 20 years of IT and software development experience, I am a customer experience leader who drives solution adoption and retention for Cisco AppDynamics and FSO solutions, the leader in Full Stack Observability and Application Performance Management. As the Director of CX GTM Strategy, I own and execute the CX strategy that includes Services, Education, and Support offerings, aligning with the product sales leadership and motions, understanding customer requirements and best practices, and managing the full offer lifecycle.I also participated in the design, development, and deployment of an AppDynamics CX customer journey process that integrates activities from all CX teams, ensuring a seamless and positive customer experience. I have a proven track record of exceeding quota targets and delivering high-quality solutions that meet customer needs and expectations. I leverage my Cisco certification and my skills in CRM, consulting, and strategy to create value and impact for AppDynamics and its customers.
Edci
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Vice President Of Networking, Security, Observability, And Data Center SolutionsEdciGreen Bay, Wi, Us
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Director, Customer Experience Gtm StrategyCisco Nov 2018 - PresentSan Jose, Ca, UsOwnership of the CX GTM strategy that includes all aspects of AppDynamics Services, Education, and Support offerings to drive solution adoption and positively influence renewal rates and expansion. This included tight alignment with the product sale leadership and motions, understanding customer requirements and adoption of best practices, market and competitive analysis, and the full offer lifecycle. In this role I also participated in designing, developing, and deploying an AppDyanmics CX customer journey process that integrated activities from all CX teams, ensuring a seamless and positive customer experience that drove solution adoption. This included defining objective measures and reporting processes to enable data-driven decisions and actions. -
Associate Head CoachPreble Boys Varsity Basketball Oct 2018 - Apr 2023
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Director, Services Sales NaAppdynamics Nov 2016 - Oct 2018San Francisco, Ca, UsEstablished a services sales function at AppDynamics and built a team covering North America. This included working closely with product sales teams to position the best overall solution for the customer by crafting the Services, Training, and Support solution components to help customers efficiently and successfully implement and adopt AppDynamics solutions. I exceeded quota targets each year in this position. -
Assistant Varsity Basketball Coach And President Of Youth ProgramNotre Dame Academy Aug 2015 - May 2018Green Bay, Wisconsin, Us -
Director Of Professional ServicesAlfresco Aug 2014 - Oct 2016Westlake, Oh, UsP&L responsibility for the Professional Services organization covering the Americas, including sales, delivery, customer satisfaction, and partner strategy. Alfresco is the open platform for business-critical content management and collaboration. Alfresco helps companies better service customers and quickly adapt to rapid market changes by automating content-intensive business processes and enabling large-scale collaboration. Over 7 million business users in 75 countries daily rely on Alfresco to manage 4 billion documents, files, and processes - behind the firewall, in the cloud, and on their mobile devices. -
Director, Service Delivery - Bmc Professional ServicesBmc Software Dec 2011 - May 2014Houston, Texas, UsLeadership of a regional consulting team covering the western United States. This includes the establishing a strategic delivery model that maximizes BMC’s quality of solution delivery, increases customer satisfaction, and drives improvement in revenue and profitability; and building and development of a team that consists of approximately forty consultants. -
Sr. Manager, Global Service Delivery- Bmc On DemandBmc Software Jan 2010 - Jan 2012Houston, Texas, UsManagement of a global team responsible for the delivery of OnDemand services to BMC customers. This includes the definition of and delivery of onboarding and consulting services to help customers achieve the fastest time to value possible and continue to realize value over time with the OnDemand solutions; building and management of a global team to support sales and oversee services sold and delivered within a territory; identification and enablement of consulting partner organizations to extend the eco-system and scalability of Service Delivery; work interactively with other BMC teams and management to define and improve processes for service delivery to improve customer satisfaction all stages in the Service Delivery life-cycle.
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Business Development ManagerBmc Software Jul 2008 - Jan 2010Houston, Texas, UsPrimary focus was on expanding the footprint of BMC Professional Services and penetration of new accounts that do not have an existing relationship with BMC Software. Primary responsibilities include: Establishing and building executive, C-level relationships; Understanding and assessing customers’ business objectives, strategies and, therefore, customer requirements; Identifying BMC solutions to meet account needs; Preparing and presenting proposals and solutions; Account management including detailed account planning, Sales forecasting and communication within the team and customer.
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Manager Services Estimating- North AmericaBmc Software Oct 2007 - Jul 2008Houston, Texas, UsManagement of team dedicated of principle level consultants with a responsibility for architecting and proposing BMC-based solutions for IT organizations in North America. Includes establishments of standards and best practices for solution design and proposal/contract development.
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Global Practice Manager- ItsmBmc Software Dec 2000 - Oct 2007Houston, Texas, UsSenior professional services role.
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Principle/AdvisorMedical Republic, Inc. Apr 2002 - Apr 2012Helped fund and lead the start-up of Medical Republic, Inc. Medical Republic is a company that provides hosted practice management solutions built for the small to mid-sized healthcare practices and medical billing companies.
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Sr. ManagerRemedy Corporation Nov 1999 - Dec 2000Carlsbad, California, UsSenior position supporting R&D, product managment, professional services, and sales with a focus on CRM solutions. -
Practice ManagerPipestream Technologies, Inc. Aug 1997 - Nov 1999Manager of a consulting practice of a software company with responsibilities for licenses sales support and CRM consulting signings, revenue, resource development, and customer satisfaction.
Brian Tristani Education Details
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West Virginia UniversityIlr And Business -
Fairmont State UniversityElectronics Engineering
Frequently Asked Questions about Brian Tristani
What company does Brian Tristani work for?
Brian Tristani works for Edci
What is Brian Tristani's role at the current company?
Brian Tristani's current role is Vice President of Networking, Security, Observability, and Data Center Solutions.
What schools did Brian Tristani attend?
Brian Tristani attended West Virginia University, Fairmont State University.
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