Brian Ugalde Email & Phone Number

ARISE Program-Continually develop a pilot program dedicated to offering crucial aid to individuals dealing with severe mental illness, ensuring they avoid eviction and sustain stable housing.-Recruit, onboard, and supervise a team of providers, implementing focused training, weekly check-ins, and evaluations to optimize productivity.-Facilitate collaborative meetings with +20 staff to tailor services for each participant to ensure program success.-Utilize Microsoft Excel for precise data tracking, generating insightful reports pinpointing inefficiencies, and proposing pragmatic solutions.-Present program progress and success stories to stakeholders to foster transparent communication and engagement.Cal-AIM Community Supports-Review CalAIM Data Guidance documentation to thoroughly understand member information-sharing policies, procedures, and protocols.-Collaborate with the Services Director to actively contribute to developing and refining Whole Person Care documentation and procedures for effectively collecting and submitting billing data.-Collect, review, and promptly submit monthly billing encounters to the clearinghouse, ensuring efficient and timely processing.-Investigate and resolve billing issues through active collaboration with partner agencies, emphasizing accuracy and compliance in all billing-related activities.

I assessed the mental, physical, emotional, and financial needs of over 150 previously homeless residents across two properties, crafting personalized care plans. Coordinating with clients, families, support networks, and health professionals, I successfully executed care plan goals and hosted monthly educational workshops on financial literacy and self-care. I promoted client retention by creating informative materials while implementing creative strategies to enhance program efficiency through data analysis.

I helped develop the organization's first COVID-19 response team, facilitating isolation and virus mitigation. Utilizing my bilingual proficiency, I provided crucial assistance to over 600 diverse socio-economic households in San Mateo County, managing comprehensive spreadsheets to track demographics, categorize program expenses, and document case progress while also coordinating with county agencies to relocate COVID-19 patients to isolation hotels and advocating for patients through financial assessments, communication with property managers, and procedural documentation for household expense compensation.

San Jose, California, United States

I fostered strong guest relations through patience, compassion, and empathy, resulting in increased sales and heightened guest satisfaction. My adaptability was evident as I consistently analyzed the environment, evaluated guest needs, and efficiently managed various tasks on time. I played a key role in creating a productive and collaborative work environment by developing excellent rapport with team members through active listening, constructive criticism, and effective communication. Additionally, I initiated the maintenance and tracking of bar inventory, leading to more informed purchasing decisions and cost reduction by identifying and eliminating undesirable products.

San Jose, California, United States

I successfully managed a 50-seat dining area, ensuring exceptional customer service through menu guidance and attentive monitoring of guest needs. Additionally, I played a crucial role in staff development by training new employees in proper etiquette, customer relations, and work procedures while fostering professional relationships across departments by serving as a Spanish translator for guest assistance.