Perform TSM Health checks and assessments, audit reporting and recommendations, and provide technical coaching and training with IBM business partners. Design and implementation of virtualization infrastructure, backup and restore procedures.» Upgraded to TSM 7.1 and setup of node replications» Designed and implementation of: Bare Metal Restore procedures for VMWare machines; IBM V3700; VMWare Virtual Infrastructure and, Microsoft Office 365 to the cloud» Support and maintain IT software and hardware (servers, network equipment, telecommunications and workstations/laptops/mobiles) for multiple clients, which includes face to face, phone and remote support » Identify IT needs, research viable solutions from multiple vendors, summarize and evaluate possible solutions while always keeping cost and future needs of the client in mind, negotiate purchase of software and/or hardware from new and existing vendors, and if needed, implement and install for client» Provide on-call/standby IT support for vacation or out of office clients» Capable of adapting to different IT environments by constantly researching and learning new technologies to provide the most current and highest quality support to clients and customers

As an IBM business partner, helped grow Raven Bay into be “One of Canada’s 200 Fastest Growing Companies,” generating exceptional market share through expertise in disaster recovery and storage for primarily oil and gas and energy clients, with exposure to other industries including construction, education, finance, retail and government. Hired, trained and mentored a strong and diverse team, growing this firm from three to 30 employees.» Provided technical coaching, training and skill transfer to customers on effective backup and recovery processes» Implemented and configured main servers, DR servers and BMR capabilities» Acted as a pre-sales practitioner to support sales teams, architects and clients in designing backup infrastructure» Provided recommendations for critical fixes and future upgrades» Performed analysis and resolutions for backup and restore issues, and redesigned policies and retentionsTSM & TEM Specific Accomplishments:» Designed and implemented TEM, TSM and TSM FastBack, including install and configuration of clients and agents, and TSM Disaster Recovery for TSM server restore» Designed, installed, configured and implemented lifecycle management, patch management, software use analysis and security management for TEM solutions» Designed and implemented TSM backup infrastructures for LTO3/LTO4/LTO5 and LTO6 tape librariesStorage and Backup Accomplishments:» For a client without a backup solution, utilized extensive knowledge and creativity through the challenging task of retrieving historical emails from data tapes» Performed backup and restore processes for Windows, AIX, Linux, SQL, Exchange and SharePoint » Installed server operating systems, defined and configured retention policies and data movement rules, and installed data librariesDisaster Recovery Accomplishments:» Designed a disaster recovery solution with a client, based on an IBM Server hosting a TSM server and HSM, a DSxxxx and a TS3310 tape library

Responsible for Windows Server configuration and administration, LAN/WAN administration, network security administration, and TCP/IP connectivity setup and troubleshooting.

Responsible for assembling 386 and 486 computers and troubleshooting.