Responsible for the development and delivery of effective and innovative process training of Hoag Clinic staff, empowering them to consistently perform at their peak levels and deliver the highest quality of service. Administers the onboarding and immersion process for Hoag Clinic new hires whose duties include direct interaction with members and is also responsible for the continuing education and professional development of these staff

• Drive roll-out, use and adoption of industry sustainability tools through park operations engagement and initiatives.• Provide general project management aspects related to Disney’s environmental commitments• Monitor and track relevant sustainability attributes for environmental commitments• Create training materials, presentations, and documents for Operations tool-kits as well as Executive Summaries• Concept requirements for integration of environmental practices into Resort wide Facility Design Standards• Liaise with resort project teams (FAM, AF&E, WDI) external vendors and resort operations in the development and integration of sustainment practices in achieving Zero-Waste initiatives

Accountable for the overall operation functions of the Resort property through direct interactions of each LOB, while also responsible for the overall Guest Experiences and upholding all levels of Operations to the Four Keys BasicsMonitors, audits and seeks collaborative improvement of On Stage and Backstage operations of entire property, verifying and promoting compliance of Resort standards, while ensuring Guest Satisfaction and Cast Excellence is being maintained Perform Safety and Emergency Response exercises and communication drills in partnership with Resort Emergency Services Serve as chief POC for all emergency and critical events, park wide communication flow, and daily Operational Integration Server as single POC for the Property in reporting out needs, impacts and day to day flow of Operations to all levels of Executive and Resort Leadership and support structures Mentor, develop and engage Leadership and hourly Cast in each LOB through consistent and active presence in areas and driven through tailored communication, roll calls, check-ins and one-on-one engagement Showcases and upholds the Disney Brand, legacy and heritage in all interactions so as to be an example to Cast Members on our role in the show, and serving as a brand ambassador to all Guests

• Management and Execution of Resort F&B LOB related new builds/sustainment projects through coordination of key internal and external partners• Identify, execute and lead turnover deliverables to Operations Teams• Serve as main interface between Operational F&B LOB leadership and Vendors/Contractors, A&FE, WDI, FAM, etc.• Provide design input and integrate and drive new technology/tools into facility design and scope• Review, mark up and submit design notes on all construction design, submittals and plans, including cut sheets, schedules and pull plans• Ensure all aspects of location build and equipment installation meets Resort and outside regulatory agency codes and permits• Drive deliverables with relevant stakeholders while ensuring project goals are financially met within target dates• Oversee construction activities as it pertains to specifics F&B sites, coordinates site walks, equipment specifications, cut sheet verifications and layouts with Resort F&B LOB Leadership• Organize and execute material mock-up reviews with creative teams and F&B LOB Leadership, manage material and shop drawing submittal and review processes• Track and Report to Resort Executive Leadership on all project spending, scope changes and details• Handle conflict resolution and problem solving among relevant stakeholders in order to deliver on behalf of the LOB a high quality and optimal functioning facility to Operations

• Drive business operations specifically for Signature Dining Steakhouse 55, DLH Private Dining and Concierge Lounge. Also oversee and lead the Resort Beverage Storeroom Receiving Department.• Develop and mentor GSM I, TSA and Manger Interns in career progression• Efficiently executes and oversees Cast performance and development, specifically with focus on New Hire Onboarding and retention programs.• Ensure and role-model excellent Guest Service Standards in both Hotel Fine Dining and Casual Dining• Environments through the promotion of Four Diamond AAA Standards• Responsible for Location Bar and Liquor Inventory/tracking, menu development, and Cast Training.• Manager Point of Contact for COS and inventory controls

• Drove the opening of Carthay Circle at Disney California Adventure Park from January through June 2012• Developed and Implemented Training Content, On-Boarding and Logistics for Opening Team for both front and back of house operations.• Sustained Location Operating Guidelines, Safety content, Training and Development process after initial opening.• Accountable for the daily management of 200 Cast Members and a budget responsibility of up to $30 million in annual revenues

• Developed and implemented improved Training Content, On-Boarding and Logistics for F&B Team for both front and back of house Operations.• Revised and Created additional Location Operating Guidelines, Safety content, Training and Development processes• Implemented New Hire and Cross Training sustainment processes for F&B Operations