1) Provide pre-sales technical support• Respond to email and telephonic queries from a variety of stakeholders, establishing technical requirements.• Interact directly with internal sales staff / re-seller / end user to clarify technical requirements, conducting site inspections if required to inform a solution, which adds value.• Attend tender briefings when required, working through tender documentation to analyse requirements.• Access relevant information from various sources to build an appropriate solution.• Use knowledge and experience to explore variables, which may affect practical implementation, including any requirement to integrate with current infrastructure.• Provide information on “in-house” equivalents to competitor solutions by checking specifications to propose an accurate match.• Ensure that all components have been included to achieve a successful implementation.• Recommend the most appropriate solution to address “end-user” requirements, using technical expertise to optimize efficiencies.• Present proposed solutions to Internal Sales / Product team and/or customers, achieving a clear understanding as to how the solution will address the need expressed.2) Provide training support / service• Facilitate both internal sales and resellers with vendor certifications (including sales / technical).• Provide product related training as and when required for employees, as part of their new role requirements.• Agree individual development plan annually with the BU Manager, focusing on skills gaps identified in performance discussions.• Attend training scheduled according to the development plan, demonstrating skills and knowledge acquired.•Ensure that functional knowledge is relevant and continually updated.•Attend Vendor training on products, achieving technical certification (specific to vendor) necessary for work to be conducted.•Demonstrate a sound understanding of all aspects related to Product in terms of its technical attributes.

Assisting with: Quotations, Queries, Customer meetings illustrating benefits each HP solution Assisting with business enablers reports for comparisons between different vendors Verifying builds to ensure working solutions Installation of Solution for resellers when required Troubleshooting

Delivering of the following HP Courses:HP SIM, Insight Control, Insight Online and Insight Remote Support, Rev 13.21Implementing HP BladeSystem Solutions Rev. 13.21Implementing HP Rack and Tower servers Rev. 13.21HP Bladesystem Networking v11.41Advance Integration and Management of HP Server Solutions Rev. 12.31Administering HP Converged infrastructure Solutions Rev 13.21Implementing the HP Matrix Operating Environment Rev 12.31Architecting the HP Matrix Operating Enviroment, Rev 13.11

Delivering of the following HP Courses:Implementation of Proliant ML/DL/SL serversImplementation of C-Class BladeSystemHP BladeSystem NetworkingDeploying and Managing HP Serves with Insight Control and Systems Insight Manager.HP Converged Infrastructure Solutions AdministrationImplementing the HP Matrix Operating EnviromentArchitecting the HP Matrix Operating EnviromentIntegrating and managing HP BladeSystem Solutions

Core focus: • Anti-Virus using Symantec Endpoint Protection Manager 11/12• Backups of sites using Symantec Backup Exec 2010• Patch management, Microsoft (WSUS) and HP • Responding to SCOM alerts.• Deployment of software via Altiris v7.1Other duties include:• Server Infrastructure Support – 2nd/3rd level Support• Building and Deploying of servers.• Hardware Support, HP DL series.• Support of team members where needed.• Attending to any restore calls• Attending to any virus related issues.• Raising incidents with 3rd party software vendors • GPO/DNS/WINS/DHCP/AD/• Domain Controller administration/support• VMware - Administration/Support

Wintel Support of Marathon Oil (21st on Fortune 100 list), worldwide which include but not limited to:• Server Infrastructure Support – Marathon Oil account - 2nd/3rd Level Support• Building/Deploying Servers• GPO/DNS/WINS/DHCP/AD/Domain Controller administration/support• Network Scanners/Printers Installation• IIS administration• CA Autosys - Administration/Support• Supporting 2000/2003/2008 servers• Hardware support - Dell Power edge/HP DL380 G4/5/6 • Microsoft Clustering - Administration/Support• Oracle Clustering - Administration• Symantec Endpoint – Administration/Support• Capacity Management - SAN/NAS• Certificate Administration• PAU/WSUS – Vulnerability Administration• CA TNG/MOM Monitoring assisting teams with troubleshooting• VMware - Administration/Support - ESX Upgrading/P2V’s/Storage• Procedures – ITIL • Shift Leader, reporting all Staff related issues to Team Leader, involved in handover to other shifts, ect.

DATA:Computer and Hardware installation and troubleshootingSoftware installation and troubleshootingNetwork Maintenance and AdministrationAdministration of company-owned computers, cellular phones and other electronic devicesPrinter installation and troubleshootingComputer replacement and / or upgrade programsRotation of Data and ERM (SAP) backup tapesManagement of Active Directory Environment including SAP System• Creation of new users• Deletion of old users• Unlock of user accounts• Reset of network passwordInstallation and troubleshooting of VPN connection on all remote usersTest of Backup StrategyAssist in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure.Implementing of supporting of security policies at a national levelVOICE:Manage of all voice requests e.g. new users, voice relocation's, removals, changes to be made. Oversee all voice changes made by 3rd party suppliers if unable to resolve request internally.Check weekly backups of PABX via OTM application on an organization level.Attendance of supplier’s conferences to familiarize with new products and technologiesMANAGEMENT:Meet with all 3rd party suppliers, ensuring SLA`s agreements are met. (Where necessary)Weekly and / or Monthly meetings with suppliers, where • Unresolved issues and potential or unreported issues are discussed with possible solutions • Maintenance schedules discussed and updated.• Monthly Time and Material billing reviewed and discussed. Acquire Investigate and supply of all IT related reports to direct management / director, e.g. monthly Bizhub reports.Manage and signoff of all IT related invoicesAnalyze the information needs of the organization and development of technological solutions to satisfy needs.Prepare or Direct or direct of IT Policy and StrategyProvide advice of other senior managers and boards on IT issues and planning

Main Duties of Customer Engineero Complete support from start to finish even if the user needs training.o Problem resolution vs. unresolved problems.o Supporting Regional offices and home trustees.o Minor moves kept within SLA.o Major moves kept within SLA.o Assist Junior Customer Engineers with unsolved calls and problems.o Respond to calls within SLA.o Close calls within SLA.o Second levels fix time kept within SLA.Main Duties of Systems Engineero Ensuring optimal uptime of servers.o Updates of critical operating patches.o Ensuring that backups are ran and successful.o Updating of backup logs.o Normal server maintenance is done within change control.o Updating of antivirus software.o Respond to calls within SLA.o Close calls within SLA.