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Brian Vasquez is listed as Driven Operations Manager with expertise in streamlining workflows, leading cross-functional teams, and optimizing performance. Proven success in project management, Customer service, SOP's & KPI expert. based in Cartagena, Bolívar, Colombia. AeroLeads shows a matched LinkedIn profile for Brian Vasquez.
Brian Vasquez previously worked as Manager of Customer Success at Opera Managment and Customer Support Operations Manager at Dwell-Company. Brian Vasquez holds Tecnologo En Instrumentación Y Control De Procesos Industriales., Electrical And Electronics Engineering, Certificado. from Fundación Universitaria Tecnológico Comfenalco Cartagena.
With over 11 years of experience in customer service related roles, I have consistently driven growth and excellence in diverse business environments. My strategic approach to customer engagement and operational efficiency has resulted in substantial improvements in customer satisfaction and retention rates. By leveraging data-driven insights and fostering collaborative team cultures, I have successfully streamlined processes, enhanced service delivery, and achieved significant revenue gains. My leadership in dynamic, fast-paced settings has honed my ability to navigate complex challenges and deliver outstanding results. Proficient in optimizing customer interactions, implementing innovative solutions, and driving cross-functional initiatives, I am dedicated to achieving excellence and ensuring the success of both the organization and its clients.I have worked in American Startups, SAAS Companies, BPO, B2B, B2C Companies, Call centers, Real estate, hotels and property management companies, and even medical/Medicare, showing great adaptability in work enviroments while keeping my professional and companies growth.
A career timeline built from the work history available for this profile.
Responsibilities:Customer Service and Client Relationship Management:Guide new clients through onboarding, ensuring swift realization of value from the company’s offerings.Collect and address customer feedback to enhance overall experience.Achieve a 95% customer satisfaction score, surpassing the goal of 90%.Provide updates and reports on acquisition.
Colombia
As the head of Customer service, at Dwell-Escape, I oversee 100+ units in the USA, Mexico, and Colombia. I am meant to work independently and take initiative to drive results. My role spans luxury to affordable properties on platforms like Airbnb, Expedia, Booking.com, and Agoda. Reporting to the GM, CEO and Investors/Owners, I balance the duties of a CS.
Colombia
As a VIP Agent at Hopper, I engage with global customers through various OTA platforms, juggling responsibility and privilege. My role entails ensuring our VIP clients receive unmatched service, fostering personalized relationships beyond mere transactions.Relationship Management: Gain profound insights into their history, interactions, and specific needs.
Colombia
To help Hotels and hotel partners(as expedia, priceline, Get a room.. etc ), work as a bridge between them and our guests to anticipate downstreams trough advocacy, provide relocations, payment Issues, check-in Instructions, room upgrades, courtesies, to review the front desks cases by making sure the workflows are being taken care of, to find and report.
Colombia
#1 downloaded OTA in the world, According to Apptopia in 2021.Help customers via chat or email to ensure they have the best possible experience (most teammates tend to speak to 40+ customers every day). No scripts, human conversation only.Work out of multiple global distribution systems (GDSs) and a variety of internal tools and systems to quote, exchange.
Colombia
To lead a group of (BPO) agents while contributing to the (SLA) of our operation, developing performance metrics consistently monitoring and evaluating Agent performance, and identifying and addressing performance challenges. Key Responsibilities:Leadership: As a team lead, I am skilled in motivating and inspiring my team to achieve their goals and deliver.
Key Responsibilities:To play as a back-office supervisorExpert Guidance: Provide in-depth knowledge and expertise on complex issues related to products, services, or specific processes to enhance team capability and customer satisfaction.Training Development: Design and deliver training modules and materials to educate new hires and update the team on.
Colombia
As a Call Center Agent at Teleperformance, I am responsible for handling customer inquiries, complaints, and support requests via telephone and email. You will be required to provide excellent customer service, troubleshoot issues, and escalate complex problems to appropriate departments.Key Responsibilities:Answering customer inquiries promptly and.
SCADA Systems. - HMI. - PLC. - PID Control. - Process Automation.
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Brian Vasquez is listed as Driven Operations Manager with expertise in streamlining workflows, leading cross-functional teams, and optimizing performance. Proven success in project management, Customer service, SOP's & KPI expert..
Brian Vasquez is based in Cartagena, Bolívar, Colombia.
Brian Vasquez has worked for Opera Managment, Dwell-Company, Hopper, Teleperformance, and Freelance.
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Brian Vasquez holds Tecnologo En Instrumentación Y Control De Procesos Industriales., Electrical And Electronics Engineering, Certificado. from Fundación Universitaria Tecnológico Comfenalco Cartagena.
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