• Resolved customer service issues and inquires, while keeping exceptional client and customer experiences• Hired and trained staff members for various roles within the food and beverage operation• Responsible for scheduling, inputting time cards, and payroll into Kronos payroll system • Collected, recorded, and deposited all revenues received; accurately input into Excel spreadsheets • Managed all daily activities within the food and beverage operation

• Resolved customer service issues and inquires, while keeping exceptional client and fan experiences• Tracked inventory with Yellow-Dog database, to ensure stock inventory for events• Hired and cross-train staff members for various event-specific functions• Updated training manuals and Standards Operation Procedures (SOP)• Managed all daily activities within the food and beverage operation

● Provided exceptional customer service in assisting with questions and concerns ● Accurately processed cash, debit, credit, gift card and transactions on balancing to a $2400 float ● Monitored and recorded food cooking temperatures to adhere to safety procedures● Delegated and assigned task to stand attendants ● Responsible for opening and closing inventory of assigned concession stand