Brian W. Email & Phone Number

Provo, UT, US

United States

• Consistently closed an average of 30 tickets per month, achieving top contributor status globally for Azure VMwareSolution Support.
• Effectively bridged the gap between internal teams and customers, resolving cases promptly and earning multiple 5-starcustomer ratings.
• Ah! Co-reviewer for Azure Specialized team for CSS Knowledge Management Project
• Demonstrated expertise in managing multiple teams, processes, and applications to ensure optimal customer experiences.

• Onboard 5+ employees per week, ensuring access prior to start date and optimizing user applications.
• Support an average of 10 JIRA and Slack tickets of internal issues such as OU placements and software usage per day.
• Lead account set up using Auth0, Google Admin, Slack, and JAMF for each new employee.
• Monitor inventory for an office of 30 employees as well as remote inventory across America, Canada, and Europe.

• Assisted brokers with creating quotes for their insured clearing out an average of 100 tickets per day.
• Led daily trainings for coworkers for over an hour each day to provide feedback and support on new skills.
• Evaluated 40+ applications and finance record a day to ensure correct coverage is put in place for specific companies.
• Automated tasks within Intercom to expedite processes set internally, saving an average of 20-30 minutes of time per user.
• Followed up with brokers to ensure no errors within policies creating an average of $20,000 of premium daily.

Ka'a'awa, Hawaii, United States

Assist with Guests in English and Japanese to ensure a memorable experience.Interact with over 300 guests daily on tours within Kualoa property.Translate to Japanese for various departments as well as various english tours.Help with the smooth transport of 300-400 guest per day across the island to and from Kualoa ranch

Mililani Town, Hawaii, United States

• Upgraded over 150 computers from Windows 7 to Windows 10 within 4 weeks spanning across all islands of Hawai’i.
• Managed Active Directory Users and Groups for All of Hawai’i’s separate islands offices with 5,000+ employees.
• Redesigned 30 + workstations a week to improvement employee efficiency.
• Collaborated replacing workstations and personal files for C-Suite employees in a 1-day turnaround.
• Backup and restored personal files for users with 0% failure rate.

Laie, Hawaii, United States

• Resolved technical difficulties under a short time limits due to class scheduling
• Monitored specialized computer hardware and software to fit the needs of various users across the campus.
• Overcame troubleshooting problems with clients over the phone resulting in an increase of productivity.
• Monitored 200+ Campus wide computers and 20 printers across the school campus with remote software such as RDP.
• Used Active Directory for 3,000+ accounts of students and faculty per semester.
• Used JAMF for Mac Computer labs creating scripts and packages for 30+ Macs per semester.