Brian Waldron Email & Phone Number

Omaha, Ne, Us

Omaha, Nebraska, United States

I lead fraud mitigation efforts for the Milli Bank debit card and banking product, focusing on fraud rules management and ACH monitoring. I've taken ownership of building, monitoring, and continually improving the fraud rule system through Visa, ensuring optimal performance by creating, validating, and adjusting rules based on transaction fraud trends.Managed transaction monitoring and fraud prevention for 26k account holders and $400M in deposits, ensuring robust operational oversight that effectively minimized losses.Successfully reduced potential fraud-related losses from a projected $40M to under $5M by developing and implementing comprehensive fraud prevention strategies.Built and monitored new fraud rules within Visa’s Rules Management (VRM) system, significantly reducing losses by up to 75% while contributing critical insights to FNBO’s legacy fraud team.Played a pivotal role in maintaining profitability by proactively addressing and mitigating financial risks, ensuring the product's financial stability.

Omaha, Nebraska, United States

I managed risk rules strategy and risk operations for the digital credit card portfolio (Greenlight Fintech), handling 8k accounts and $25M in revenue. I established fraud monitoring rules through MasterCard and ensured compliance by developing procedures and maintaining documentation.Successfully facilitated the transition of offshore work back into FNBO, leading to substantial cost savings and increased efficiency. Saved $70k per month by reducing headcount by 24.Maintained fraud losses at or below the bank's benchmarks, upholding a competitive fraud prevention program.Built a comprehensive fraud rules and monitoring program from scratch, significantly enhancing fraud detection and prevention capabilities.Trained and transformed an outsourced fraud investigations team, focusing on quality and effectiveness, and customized fraud investigation training to break industry norms.

Omaha, Nebraska, United States

I led a team of 15 professionals monitoring Venmo transactions and social media messages for OFAC or illegal activity. I coached, trained, and mentored the team, ensuring engagement and real-world education through regular meetings.Achieved an average handling time of six minutes for OFAC reviews, consistently meeting or exceeding productivity goals.Maintained exceptionally low error rates, always staying below accuracy and compliance goals by proactively monitoring and responding to individual cases.Promoted two team members from analyst to senior analyst roles, demonstrating my commitment to employee development and career advancement.Built a high-performing team through behavior-based coaching, focusing on removing obstacles and maintaining accountability, even in a remote work environment.

Omaha, Nebraska, United States

I strategically led 10 teams of customer service experts, managing inquiries about account restrictions or disputes with PayPal. I established customer service processes that significantly improved satisfaction and operational efficiency.Elevated customer satisfaction and retention by improving NPS scores by an estimated 10%.Enhanced operational efficiency, reducing average handling time by 5% and maintaining average call handling times of approximately eight minutes (480 seconds).Led the recruitment and hiring of around 200 team members, significantly expanding the team’s skills and capabilities.Built a strong leadership team by hiring eight out of 10 team leaders and promoting five direct reports from team leader to senior team leader roles.Successfully managed teams in restrictions, fraud limitations, and disputes, balancing risk mitigation with customer experience.Led the transition of 160 team members to remote work during the pandemic, implementing chat messaging alongside phone support and overseeing extensive training and coaching efforts.

Omaha, Nebraska, United States

Supported 1,800 staff by leading a team of five specialists providing reporting and analysis, strategy development, employee engagement, job shadowing, educational linkage, and incentive award programs. Interacted directly with multiple departments, including Risk Operations, Customer Solutions, Financial Services, Compliance, and Merchant Operations.Significantly improved employee satisfaction, performance, and productivity by managing employee recognition and development programs, education and training opportunities and leadership development programs.

Master Of Business Administration - Mba

Bachelor Of Economics