Brian Wallerson Email & Phone Number

London, England, United Kingdom

• Lead the operation and daily running of a busy centre in London ensuring that fast-fits, fleet services, stock control and audits are delivered to a high standard. • Ensure the centre targets are achieved• Oversee the maintenance of stock within the centre.• Provide instructions, motivate and direct team members to meet the company objectives.• Monitor employees’ performances and identify areas for improvement and make suggestions to achieve this.• Process and submit… Show more • Lead the operation and daily running of a busy centre in London ensuring that fast-fits, fleet services, stock control and audits are delivered to a high standard. • Ensure the centre targets are achieved• Oversee the maintenance of stock within the centre.• Provide instructions, motivate and direct team members to meet the company objectives.• Monitor employees’ performances and identify areas for improvement and make suggestions to achieve this.• Process and submit employees’ payroll. • Provide excellent customer service to ensure customer satisfaction and loyalty.• Respond to customer requests, complaints and after-sales services. Show less

London, England, United Kingdom

• Manage the day-to-day operations of a busy centre in Gants Hill, ensuring that MOT services, fast-fits, fleet services, stock control and audits are delivered to a high standard. • Plan and assign vehicle maintenance and repair work to team members and ensure deadlines are met. • Provide instructions, motivate and direct team members to meet the company objectives.• Monitor employees’ performances and identify areas for improvement and make suggestions to achieve… Show more • Manage the day-to-day operations of a busy centre in Gants Hill, ensuring that MOT services, fast-fits, fleet services, stock control and audits are delivered to a high standard. • Plan and assign vehicle maintenance and repair work to team members and ensure deadlines are met. • Provide instructions, motivate and direct team members to meet the company objectives.• Monitor employees’ performances and identify areas for improvement and make suggestions to achieve this.• Process and submit employees’ payroll • Handle customer enquiries in a professional manner, anticipating and addressing their needs and concerns. • Provide excellent customer service to ensure customer satisfaction and loyalty.• Register, follow-up, solve and respond to customer requests, complaints and after-sales services.• Inform customers about necessary repairs or replacements, discuss products, services and costs. Show less

London, United Kingdom

• Creating and implementing administrative processes that allow for the smooth running of our flagship centre - Southgate Leisure Centre. • Preparing cash projections for senior management. • Monitoring and evaluating the performance of gym, administrative and customer relations staff. • Help to manage the social media accounts for Southgate Leisure Centre. • Film and post videos onto our social media channels. • Manage maintenance, insurance, repairs and cleaning… Show more • Creating and implementing administrative processes that allow for the smooth running of our flagship centre - Southgate Leisure Centre. • Preparing cash projections for senior management. • Monitoring and evaluating the performance of gym, administrative and customer relations staff. • Help to manage the social media accounts for Southgate Leisure Centre. • Film and post videos onto our social media channels. • Manage maintenance, insurance, repairs and cleaning. • Recruiting, training and supervising new staff members. • Managing staff rotas and ensuring that there is an adequate amount of fitness instructors covering the gym floor and pool staff covering the pool area. • Ensuring cash handling procedures are followed by appropriate members of staff. • Liaise with contracted cleaners to ensure they are cleaning to the highest standard. • Responsible for recording all machine defects and calling out the relevant engineers when required. Show less

Certificate Of Higher Education In Business From The Anglia Ruskin University, Business Administration And Management, General

Sports, Leisure And Tourism, City And Guilds Progression Award - Level 1 And 2