Brian Wargo, Mba, Cscs, Ccsa, Cpcu®, Clu®, Chfc® Email & Phone Number

Responsible for promoting and maintaining the company's vision for enterprise risk and business resiliency. My span of control includes but is not limited to the following: business and liability insurance, governance, risk and compliance (GRC); incident response, business continuity and crisis management; business impact analysis (BIA); internal testing and escalating exercises; data and personal information security; and managing third-party vendor relationships (TPRM).

Offering thought partnership and leadership in Risk Management encompassing Cyber Security, Facility and Staffing Strategy, Disaster Response and Operations Resiliency for Business Continuity.Consulting partnerships included a major automobile manufacturer, an international sporting goods supplier, and a NCAA Division 1 university.Extensive transformation risk management experience including Compliance, Operations Consolidation, Teleworker Environments, Process Improvement, Change Management, Workforce Management, Business Impact Analysis, Third-Party Relationship Management (access, maturity, auditing), Business Unit Critical Tiers (rating/training/compliance). Develop Cyber Security risk and controls frameworks based on business unit operations, regulatory requirements and industry best practices.

Bloomington, Illinois, Us

• Directed national team responsible for Catastrophe Support Coordination, Process Improvement, and Claim's deployment response for all property and multiline catastrophe/weather events• Consulted as Risk Management Advisor for Administrative Operations and Agency Business Continuity/Disaster Recovery• Portfolio Relationship Manager overseeing $50 Million in catastrophe vendor accounts and business continuity• Collaborated directly with Claims leadership and executives communicating effectively with all levels of employees and vendors • Developed catastrophe response group of leadership representing multiple stakeholder departments which increased cross-sector communication, efficiency, effectiveness and expense reduction• Transformation and Change Management leader for over 300 managers successfully communicating the transformation vision and building understanding for resilience • Managed development of Standard Operating Guidelines, Standard Operating Procedures, Excellence in Operations Management, and introduced Agile methodology for projects, processes and metrics • Communicated service level metrics, dashboards and budget data to executives and internal customers resulting in more informed strategic thinking and trust-based relationship building

Bloomington, Illinois, Us

• Led the California division responsible for hardware, network infrastructure, voice communications, help desk and in-person customer support for approximately 4,500 employees, agents and legal.• Created a cohesive team throughout California where employees understood the mission, had clear expectations, and a customer focused mindset of expense management and continuous improvement.• Implemented processes for asset management leading to immediate reduction of over $150K in annual depreciation, tax and business personal property insurance expenses.• Successfully applied comprehensive stakeholder inclusion and Agile iterative improvements for equipment acquisition and distribution saving more than $1M in just one project phase.• Coordinated Zone's Department Budget for all Divisions ensuring on time reporting and compliance by leading leaders with forecasting, expense management and department allocation.• Condensed complicated IT information and contract language into concise summaries for executives.

Bloomington, Illinois, Us

• Guided the Western States Agency Leadership teams in their transition from office to their new teleworking environment.• Responsible for the Transportation, Purchasing, Help Desk, and Warehouse operations for the California Zone.• Provided guidance as internal consultant responsible for Catastrophe Support Service Level Agreements, adapting to the changing environments of Claims, Agency and Customer.• Led turnaround of Transportation Unit by sponsoring analysis of Zone commercial fleet of approximately 1,200 vehicles. Internal commercial policy additions and change processing improved 640% to 14 days and annual renewal processing improved 467% to 30 days.

Bloomington, Illinois, Us

• Responsible for California Zone Business Continuity Planning, Exercises, and Compliance filing for all departments including Claims, Operations, General Departments and Agency.• Coordinated California catastrophe support to Claims and Agency including branding, logistics, contracts and commercial lease negotiations.• Developed and implemented invoice processes for deployed catastrophe employee accommodations that are still in place today improving service, reducing expenses and staffing.• Consulted to department leadership and Executives on regulatory activities required for Business Continuity.• Provided guidance to department representatives on the Business Continuity software Living Disaster Recovery Planning System (LDRPS) and their compliance requirements, then transitioned stakeholders to the new software platform in Archer.• Collaborated with Executives and Division Leaders as the Zone contact and controller of the California emergency communication system in Communicator-NXT.

Bloomington, Illinois, Us

• Workforce Management designer/administrator, Fire Underwriting• Workers' Compensation Claims Specialist• Select Agent and Registered Representative, Lic. #0D02090• Agency Field Consultant• Compliance/Contracts Coordinator• Supervisor Information Technology• Loss Prevention Specialist• Fire Claims Catastrophe Specialist• Fire Claims Large Loss Specialist• Fire Claims Property Specialist

Privatized contract operations of public works departments including water treatment, wastewater treatment and sewer collection systems.

Bachelor Of Arts - Ba, English

Master Of Business Administration - Mba, Operations Management