Brian Watts Email & Phone Number

• Analyze invoices to verify accuracy before sending out• Update fuel pricing each week for billing• Edit data to reflect correct dates, miles, line hauls, and service costs• Release invoices to clients by email or loading to shared web portals• Monitor billing department email account• Handle billing paperwork for truck drivers• Research and correct errors on paperwork that was rejected by the billing system to assure they were processed correctly• Quality check and verify customer billing rates in Excel to verify they were accurate and matched client contract before billing• Scan receipts and add them to billing system• Manage invoices including sorting, copying and sending to customers• File invoices and paperwork

Waterloo, Iowa Area

Call car dealerships and collect the data from their database needed to compile the reports for the mail campaigns that they run with MUDD•Download data from client's database by remotely accessing their system•Clean data and prepare to be uploaded into DES•Complete reports for the sales staff quickly and accurately•Analyze the data to determine if there was an issue with the data or report and correct it•Prepare mailing manifest to send to the dealerships •Work with an outside vendor to collect additional information needed by the client•Work daily in Excel and Access•Answer any questions the dealership or internal sales team may have

Converting product cancellation calls to retain customers•Selling products over the phone •Answering customer’s questions and resolving problems as quickly as possible •Diffusing upset customers while maintaining a professional and positive attitude•Promoted to Tier 1 calls after successfully meeting save rate week after week

Waterloo, Iowa Area

Supervised 10 employees per shift•Made sure all employees were completing their tasks and had proper training•Worked at all stations and jumped in to help wherever needed•Made sure store was kept clean and organized•Handled store’s paperwork

Waterloo, Iowa Area

Opened and closed store six days a week•Ordered and maintained store inventory•Sold vacuums and appliances •Worked in the service center repairing vacuums•Supervised part-time employees•Hired, scheduled, and disciplined part-time employees•Processed warranty paperwork and returns•Stocked and cleaned store room

Diploma

General Studies