Brian Wayne Email & Phone Number

Orlando, Fl, Us

Orlando, Fl, Us

• Assisted the GM with the structuring, planning, and daily operation of the building (including Ticketing, Food & Beverage, Attractions, Retail, and Human Resources).• Held role as Lead Liaison for Ticketing System.• Managed all Social Media & Online Review posts.• Analyzed Budget/Labor Reports for entire Operations Team.• Led Management Team to put new and efficient processes and procedures into place.• Created Training Program to be used at all sister attractions.• Traveled and Led Opening Operations Team for a new property.

Orlando, Fl, Us

• Fine tuned operational processes for administrating field trips through the building-Made field trips run smoother by more effective scheduling and organization.• Worked with Education Sales Manager to increase group sales by attending trade shows, issuing mass mail outs, and marketing to key school districts.

Orlando, Fl, Us

• Worked with Operations Team to reorganize the Ticketing department, developing new ideas to increase its effectiveness.• Promoted and increased sales for the dinner show.

• Handled computer and reporting issues in the department; improved reporting forms and developed new ideas.• Worked with the Marketing team to promote show and drive increased attendance.• Created a new method for guests to pick up tickets; created shorter wait times and less complaints.• Developed employee reward system for highest sales; drove increased sales performance. • Assisted in achieving appropriate staffing levels to get department on or below the target budget.

New York, Ny, Us

• Was recruited by upper management for a new training project. • Taught and led new-hire training class and OJT program for two major departments.• Completely transitioned outside vendor for two job functions in less than a year.• Created a new system to track employee training progress; system was implemented in the Trainer Program.• Received “Quality Employee of the Month” award.