Brian Wayne work email
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Brian Wayne personal email
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Over 20 years of experience in customer service industries; focusing on guest and account services.Fifteen years of progressive management experience including: supervising and developing staff, entertainment operations management, and Human Resources.Three years of experience in Sales & Marketing for entertainment venues.New-Hire Trainer and Instructor for a Fortune 500 company.Developer of Training Programs for two businesses.Leader of a Grand Opening Operations Team for a new attraction.Highly organized, detail-oriented manager; working diligently to provide concise and detailed reporting.Active listener and communicator; able to listen to employee concerns and communicate appropriate feedback. Quick and attentive learner; grasping new information effectively and being an active self-learner.
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General ManagerWonderworks Attraction Jan 2016 - PresentOrlando, Fl, Us
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Senior Operations ManagerWonderworks Attraction May 2008 - 2016Orlando, Fl, Us• Assisted the GM with the structuring, planning, and daily operation of the building (including Ticketing, Food & Beverage, Attractions, Retail, and Human Resources).• Held role as Lead Liaison for Ticketing System.• Managed all Social Media & Online Review posts.• Analyzed Budget/Labor Reports for entire Operations Team.• Led Management Team to put new and efficient processes and procedures into place.• Created Training Program to be used at all sister attractions.• Traveled and Led Opening Operations Team for a new property.
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Group Sales CoordinatorWonderworks Attraction Feb 2007 - Jan 2008Orlando, Fl, Us• Fine tuned operational processes for administrating field trips through the building-Made field trips run smoother by more effective scheduling and organization.• Worked with Education Sales Manager to increase group sales by attending trade shows, issuing mass mail outs, and marketing to key school districts.
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Supervisor, Ticketing & ReservationsWonderworks Attraction May 2006 - Feb 2007Orlando, Fl, Us• Worked with Operations Team to reorganize the Ticketing department, developing new ideas to increase its effectiveness.• Promoted and increased sales for the dinner show.
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Reservations ManagerWorld Choice Investments Llc, Dba:Dixie Stampede Llc, Pirates Voyage, Great Choice Investments Llc May 2003 - May 2006• Handled computer and reporting issues in the department; improved reporting forms and developed new ideas.• Worked with the Marketing team to promote show and drive increased attendance.• Created a new method for guests to pick up tickets; created shorter wait times and less complaints.• Developed employee reward system for highest sales; drove increased sales performance. • Assisted in achieving appropriate staffing levels to get department on or below the target budget. -
Trainer/Instructor/AnalystAmerican Express Oct 1996 - May 2003New York, Ny, Us• Was recruited by upper management for a new training project. • Taught and led new-hire training class and OJT program for two major departments.• Completely transitioned outside vendor for two job functions in less than a year.• Created a new system to track employee training progress; system was implemented in the Trainer Program.• Received “Quality Employee of the Month” award.
Brian Wayne Skills
Brian Wayne Education Details
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Broward CollegeGeneral
Frequently Asked Questions about Brian Wayne
What company does Brian Wayne work for?
Brian Wayne works for Wonderworks Attraction
What is Brian Wayne's role at the current company?
Brian Wayne's current role is WonderWorks Orlando General Manager.
What is Brian Wayne's email address?
Brian Wayne's email address is bw****@****ail.com
What schools did Brian Wayne attend?
Brian Wayne attended Broward College.
What skills is Brian Wayne known for?
Brian Wayne has skills like Hospitality, Food And Beverage, Customer Service, Hospitality Management, Hospitality Industry, Catering, Event Management, Hotel Management, Budgets, Microsoft Office, Management, Sales.
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