Brian Wesson Email & Phone Number

Miami, FL, US

Naples, Florida, United States

• Advise a portfolio of up to 135 hedge fund and private investment clients.
• Managed service environment that focuses on technical infrastructure, security, compliance, networking, and cloud-computing.
• Prepare and present quarterly reviews around updates, best practices, project strategies, additional solutions, and training.
• Work cross functionally with client support, engineering, and project management to ensure all design expectations are met.

United States

• Provide white glove client support for enterprise / high level clients.
• Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments.
• Configuration of client equipment to connect to network and/or domain.
• Provide training to clients in the use of our Citrix services and VPN connectivity for remote access.
• Fundamental knowledge of client/server technologies, Active Directory and Mac/Windows operating systems to identify and address client PC issues.
• Possess a core understanding and appreciation for excellent customer service.

Dallas/Fort Worth Area

• 2nd shift senior technician managing and mentoring helpdesk staff to resolve and/or escalate all incoming phone calls, emails, and tickets received while maintaining the highest degree of professionalism and service.
• Provide technical support for Specialized Sports Gaming Infrastructure, Food & Beverage POS systems, Windows OS, and network troubleshooting.
• Determine severity of issues and prioritize resolutions
• Actively coordinated with team members and other service support groups to effectively resolve incidents and requests.
• Manage, support and maintain Server based applications.
• Assist in developing internal documentation to support new features and procedures for product enhancement

Dallas/Fort Worth Area

• IT services for small-to-medium sized businesses without dedicated IT staff:
• Network Installations, cabling, DMarks, Switches, IP Security Camera systems
• Computer Desktop/Laptop/Tablet Support
• Computer Preventative Maintenance
• Computer Network Management
• Network Server Support

Dallas/Fort Worth Area

• Evaluated system potential by testing compatibility of new programs with existing programs.
• Evaluated expansions or enhancements by studying work load and capacity of computer system.
• Achieved computer system objectives by gathering pertinent data; identifying and evaluating options; recommending courses of action.
• Improved existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
• Evaluated vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
• Placed software and Hardware into production.

Dallas/Fort Worth Area

• Planed network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site.
• Established voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, switches, multiplexors and cable trays.
• Verified service by testing circuits, equipment, identifying, correcting, or escalating problems.
• Maintained networks by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.

Dallas/Fort Worth Area

• Self Employed business owner in the Transportation industry.
• Owner Operator of commercial vehicles subcontracted to carriers.

Irving, Texas

• Engineer and Manager of small IT team and major Technology contributor to mid-sized HealthCare facility.
• Manage and backfill all IT staff, Administer server environment as well as all end user support
• Responsible for understanding all architecture and implementations of all systems of infrastructure.

Plano, Texas

• Server administration, end user support of small 50 User mail enabled user node, 10 server organization.
• Infrastructure and systems support of connectivity, systems, servers, PC’s & circuits.

Plano, Texas

• Messaging engineer working on email infrastructure stabilization.
• Focus on Microsoft Exchange 2003, Proof Point SPAM appliances & PGP messaging encryption.
• Support production messaging server environment containing 8000+ mail enabled users and large public folder environment.

Plano, Texas

• Systems engineer working on messaging stabilization with a focus on Microsoft Exchange 2000/2003.
• Imaging technologies for production messaging server environments and messaging back-up standardization across multiple divisions of PepsiCo.