For 10 years, managed company-wide Salesforce billing and served as sole IT Business Systems Analyst, supporting the Finance and Accounting teams to generate $8 million in monthly invoicing.Successfully executed system deployments by identifying and implementing workflow modifications and custom code enhancements using Visual Studio Code.Managed complex system modernization projects and release deployments from inception to completion, ensuring timely delivery every month. Collaborated with up to 5 stakeholders simultaneously to evaluate and gather requirements, translating “as is” processes into actionable plans for “to be” system improvements.Streamlined billing operations increasing productivity from 12- to 6-hours each month with thorough system evaluations and configuration adjustments.Served as Team Lead and Trainer for junior staff on Salesforce and Certinia project management and billing processes, providing ongoing education and support for 2 years.Proactively applying advanced validation techniques to identify and correct data errors daily, reducing the need for additional help desk ticketsLed Salesforce and Certinia Administrator, responsible for maintaining system security and user access for over 3,000 users in line with internal audit guidelines.

Developed 100+ customized Salesforce reports, report types and dashboards, and continuously met departmental needs while ensuring data accuracy and accessibility for over 1,000 users.Over a 7-year period, designed, implemented and maintained a monthly standard Salesforce Project Billing process. Solely handling procedural changes, problems, and maintenance.Spearheaded system upgrades and Salesforce releases to enhance user experience and improve system functionality.Provided expert-level support to 1,000+ end-users by troubleshooting technical issues and promoting positive user experiences across various business operations for 100s of tickets closed every month.Supported daily implementation of business solutions, identifying process improvements, and carrying out best practices.Collaborated with leadership to drive strategy, implement new processes, and improve internal customer service requests and project management methodology.