Regional It Manager Northen Europe
Düsseldorf, North Rhine-Westphalia, De
o A multi-faceted role, providing general IT management and support for the UK and Northern Europe of a global sanitary company where I was responsible for 500 end users.o My primarily focus, IT management in the UK subsidiary dealing with user support, installation setup and server support with extra responsibility overseeing IT in the northern region. o Demonstrating strong finance and planning skills in budgeting for IT costs and planning future purchases, effectively negotiating favourable contracts with supplierso Set-up and run service help desk for end users, ensuring fulfilment of SLA’s, engaged in team building and solution management, increasing productivity and enhancement of skills within the helpdesk team.o Leading a team of 7 IT professionals including Helpdesk staff most of whom were working within different subsidiaries (Ireland, Scandinavia and the Baltics), o Liaising with Internal Auditors, confirming daily processes with working roles and restructuring.o Key role setting up CRM system included business analysis, user refinement, general administration, documenting processes and training.o General Day to day user support for the UK Subsidiary, including Telephone system, Blackberry, Server, installation PC and Laptops.o Supporting the business with solutions using excel and access creating templates and reporting processes.o Fault finding the companies Laptop, PC’s and Servers, resolving issues.o Remote support for external Laptop user’s, remote control and over the phone.o Communication with external suppliers co-ordinating purchasing, repairs.o Implementing new Hardware, asset management, set-up new users.o User advice and guidance with day to day systems including SAP and CRM