Security Compliance & IT Account Manager, with 20 years IT and information security experience. Accountable for all aspects of security risk mitigation, and IT 3rd party supplier management. leading annual business continuity testing for both on-premise and cloud. Accountable for all aspects of ISO 27001/9001 UKAS certification. Daily auditor duties consist of daily management monitoring of SIEM tooling, Qualys scanning (currently testing its viability over tenable.io) Owner of the company’s IT security risk register ensuring compliance against security controls and protocols is enforced. Creation of monthly IT security compliance reports. Accountable for the Management and delivery of the company’s annual Cyber Essentials Plus certification. Accountable for IT security policy reviews of legal and legislative updates. IT invoice reviews. Creation and delivery of annual security training to all departments have seen a significant reduction in click bate against phishing attacks with a benchmark mark of 99.83% efficiency established against unsafe URLs. Enjoy keeping up to date with daily cyber-attack news and trends, this informed approach enables clear risk awareness to bolster that zero-risk strategy.

Experienced IT service delivery manager, accountable for all aspects of the day to day delivery against agreed KPIs, supported services and tooling, governance controls for patch management, vulnerability mitigation, risk mitigation | ITIL | Incident | problem | change | risk | ISO 27001 | preparing and presenting monthly service reports to the client | managing budgets| chairing monthly team meetings while focusing on the company’s strategy team focus areas | 1-2-1’s| mentoring, succession planning, strategic planning in reducing of single points of failure across the IT function | Office 365 migration project completion | capacity management| risk management.

IT Technical manager | Service delivery manager| disaster recovery planning | data centre failover recovery | Networking | 3rd party vendor management | management of the day to day ITSM | Incident |problem | change management | ITIL | support the reduction in incidents | Support and mentor a highly motivated and skilled 2nd 3rd line team. Wider experience, accountable and service owner of Co-op's payments solution, accountable for Coop's tier-one distributed management system Tivoli Endpoint Manager (BigFix), Headed up Co-Op’s IT security risk mitigation and governance for their security patching policies across 22,000 windows endpoints, support all cloud and on-premise retail network changes, other duties include holding monthly service reviews with internal and external stakeholders.

IT Operations manager providing day to day support - ensuring the business is fully supported. Duties consist of change management calls, IA’s risk and scoping assessments, chairing team meetings, LEAN objectives with CI mapping, chaired YSWD weekly meetings aiding base camp assessment, KPI’s utilising Remedy reporting tools, trend analyst, contract staff 1-2-1’s and training and development, Salary validation and time sheets authorisation using Hays API, working in an ITIL environment for 10 years has enabled me to steer all new processes and service owner mapping, helping bolster functional and service support. proven track record of NPS and KPI improvement, problem/Incident management collaboration, steering IT l outages, proving clear governance for new services entering the 24* 7 operations department. Full line manager responsibilities.

Fault management, Root cause analysis, Remedy queue management, Various Virgin Media Project engagements and delivery, change management, Validations, delivered process improvement which has enhanced mean time to resolution (MTTR), BAU Duties: CL manipulation, Iseries RPGLE manipulation Iseries Object Movement, copy to import, automation of FTP reports to our internal and external customers’ Telnet knowledge. VPN configuration, management and Implementation of Virgin Media’s price changes, Billing support and mediation. 24*7 support of over 100.000.000 process per month, Access Database development, SharePoint Administration. Change management, change engagement. Transition management with Incident and problem management duties working across virtual teams, also supporting UAT OAT deliveries.

Worked as part of the IT team to provide IT project delivery. Duties included PC builds, IT infrastructure support and development, backup management, use of VERITAS software.

1st line support, desktop supportDriver updates, PC builds, ghosting machines, printer fixes. general PC trouble shooting.