Brian Whitford Email and Phone Number
Atlanta, GA, US
Brian Whitford's Location
Atlanta Metropolitan Area, United States
Brian Whitford's Contact Details
Brian Whitford work email
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Brian Whitford personal email
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Brian Whitford phone numbers
About Brian Whitford
Goal-focused and highly accomplished manager with expertise in driving day-to-day performance and strategic planning to ensure consistent achievement of business goals. Expertise in all aspects of facilities management, including routine maintenance and repairs; outside plant engineering and construction; manage vendor contracts and relationships to maintain SLAs. Mentor and motivate teams to excel in fast-paced, deadline-focused environments; provide effective performance coaching and development opportunities. Track record of establishing policies and procedures recognized as best practices and adopted companywide.
Brian Whitford's Current Company Details
Brian Whitford Work Experience Details
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Director Network Operations Center And Field OperationsLingo CommunicationsAtlanta, Ga, Us
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Director Network Operations Center And Field OperationsLingo Communications Jun 2021 - PresentAtlanta, Georgia, United States -
Sr Director Service DeliveryFusion Connect Feb 2020 - Jun 2021Atlanta South, Georgia, United States -
Director Field & Warehouse OperationsBirch Communications Oct 2016 - Feb 2020 -
Director Of Field Services/Fiber Operations And ConstructionEarthlink Nov 2013 - Mar 2016Atlanta, GaDirect processes, procedures, budgets, operations, and management of day-to-day operations for network assets, network facilities, and on site customer support across Southeastern, Southwestern and Western regions of the United States. Monitored SG&A, overtime, and capital expenditures. Provided regular reports and updates to executive management; advised on cross-departmental meetings and projects to drive operational and cost efficiencies. Oversite of construction, maintenance, and operations of fiber optic outside plant. Manage and mentor 62-member team including four managers, and four supervisors; coordinate workflow and trouble ticket resolution. Designated Chair of Disaster Preparedness and Recovery Committee and Disaster Response Team Leader. Key Contributions:• Ensured critical due dates were met on all fiber optic build projects for customers such as the Army Corp of Engineers (ACOE), Google, and Facebook. • Crafted and managed capital budget for all field services departments and outside plant operations totaling five to seven million dollars each year for the past 5 fiscal years. • Excelled as team lead for Operations Department—including Field Operations and Network Operations Centers.• Secured local/regional and nationwide contracts with vendors to provide routine and emergency repairs for network facilities (HVAC and backup generators) to reduce overall cost for the company for these types of service. • Monitored SG&A expenses to remain in budget and ensure alignment with Service Level Agreement (SLA) metrics, including overtime and Meeting Mean Time to Repair (MTTR).• Saved the company $80K annually by putting fiber locates under contracted vendor for one region -
Sr Manager Outside Plant Operations North And South CarolinaEarthlink Feb 2010 - Nov 2013Wilmington, North Carolina AreaOversaw switch and field operations for North and South Carolina region including 2 Nortel DMS and 6 Lucent 5ESS switch locations, as well as supporting POP and collocation sites. Responsible for maintaining network locations infrastructure including DC power plants, back generator and battery plants, HVAC, and fire suppression systems. Managed, trained, and mentored up to 15 technicians and two team leads. Forecast annual capital and SG&A budgets for area of responsibility. Key Contributions:• Consistently met company objectives for order completions time cycles, trouble ticket resolution time requirements, and clearing or marking buried fiber locate ticket requests. • Improved disaster readiness for NC / SC regions with creation of Atlantic Coast Disaster Response Team (DRT). Developed business justification for creation of staging area for equipment and gear, as well as procurement of needed equipment to support DRT objective. Designated DRT Leader for Atlantic Coast Region. • Coordinated all reroutes, relocations, and restorations for fiber routes from Raleigh, NC to Savanah, GA. • Oversite of decommissioning of out dated and redundant switching equipment that resulted from BTI/Deltacom merger in 2004. Included grooming of services, then removal of Raleigh, NC DEX 600 and Columbia, SC 5ESS. • Routinely met with EPA, DOT, various utility companies, and ACOE in support of maintaining New York City to Savannah GA long haul fiber route, as well as buried metro routes in Raleigh NC, Wilmington NC, Charlotte NC, Fayetteville NC, Columbia SC and Savannah GA
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Manager / Senior Manager, Network Operations North And South CarolinaDeltacom Mar 2004 - Feb 2010Wilmington, North Carolina AreaOversaw switch and field operations for North and South Carolina region including 2 Nortel DMS and 6 Lucent 5ESS switch locations, as well as supporting POP and collocation sites. Responsible for maintaining network locations infrastructure including DC power plants, back generator and battery plants, HVAC, and fire suppression systems. Managed, trained, and mentored up to 15 technicians and two team leads. Forecast annual capital and SG&A budgets for area of responsibility. Key Contributions:• Consistently met company objectives for order completions time cycles, trouble ticket resolution time requirements, and clearing or marking buried fiber locate ticket requests. • Improved disaster readiness for NC / SC regions with creation of Atlantic Coast Disaster Response Team (DRT). Developed business justification for creation of staging area for equipment and gear, as well as procurement of needed equipment to support DRT objective. Designated DRT Leader for Atlantic Coast Region. • Coordinated all reroutes, relocations, and restorations for fiber routes from Raleigh, NC to Savanah, GA. • Oversite of decommissioning of out dated and redundant switching equipment that resulted from BTI/Deltacom merger in 2004. Included grooming of services, then removal of Raleigh, NC DEX 600 and Columbia, SC 5ESS. • Routinely met with EPA, DOT, various utility companies, and ACOE in support of maintaining New York City to Savannah GA long haul fiber route, as well as buried metro routes in Raleigh NC, Wilmington NC, Charlotte NC, Fayetteville NC, Columbia SC and Savannah GA -
Regional ManagerBusiness Telecom Inc (Bti) Jan 2000 - Mar 2004Wilmington, North Carolina AreaOversaw switch and field operations in Florida, North Carolina, and South Carolina. Responsible for 7 Lucent 5ESS switch locations with up to twenty-five employees. Key Contribution:• Interacted with various departments within the company to streamline customer cut/turn-up time durations, reducing them from an average of six hours down to an average of two hours. • Built a turn-key NOC/SSC facility for companywide performance monitoring of all switch and network activity. • Direct oversite and responsible for building three new switch locations from dust free to installation of all ironwork, DC power plants, batteries, back-up generators, HVAC, transport equipment, switch equipment, and all support and peripheral gear. • Negotiated support contracts with vendors for HVAC, power, fire suppression, and circuit pack repair and return. Negotiated complex contract for the purchase of new Tellabs and Alcatel equipment to support network and company growth.
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Lead Switch TechnicianBusiness Telecom Inc (Bti) Jun 1998 - Jan 2000Raleigh-Durham, North Carolina AreaEnsured technicians met MTTR metrics, work order completion dates, site maintenance schedules, and network support activity requirements. Coordinated resource allocation and delegated assignments; ensured 24 x 7 coverage, as well as availability of necessary tools and supplies. Key Contribution:• Responsible for daily operation of Raleigh, NC Lucent 5ESS switch location. • Assisted in turning up Charlotte, Wilmington and Greensboro NC 5ESS switch sites
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Supervisor Network OperationsSprint Pcs Sep 1997 - Jun 1998Cary, Nc• Responsible with building the Sprint PCS network from Raleigh, NC to Myrtle Beach, SC.• Managed 12 technicians throughout North and South Carolina.• Facilitated building the Raleigh switch location from Dust Free to Install of the Motorola EMX-5000, various SC-614 cell sites and associated towers.• Worked with Circuit Design to assist in bringing the Charlotte office on-line.• Responsible for the hiring, disciplining, and terminating employees as well as evaluating for annual performance reviews
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Switch Operations SupervisorCellular One Aug 1995 - Sep 1997Baltimore, Maryland Area• Responsible for daily operations of four Lucent 5ESS switches (DCS and ECP) located thru out the Baltimore and Washington DC service area.• Managed 10 switch technicians.• Distributed Engineering Work Orders and tracked until completion.• Managed all contractors for HVAC and generator maintenance.• Coordinated with Lucent and performed two retro-fits at all four switch locations• Responsible for ICOS (Immediate Court Ordered Surveillance) which supported local, state, and federal law enforcement agencies
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Switch TechnicianMci Nov 1994 - Aug 1995Washington D.C. Metro Area• Worked installs and troubles at the WTN&WSO switch/terminal.• Provided technical support for CO-LO equipment for customers such as Merrill-Lynch, Visa and American Express.
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Radioman E-5 2318 Nec Tech ControllerUs Navy Sep 1986 - May 1994Us, Japan• Received Honorable Discharge.• Assigned to ships, shore stations both in the US and Japan
Brian Whitford Skills
Management
Project Management
Leadership
Strategic Planning
Program Management
Process Improvement
Team Leadership
Training
Team Building
Customer Service
Wireless Technologies
Business Process Improvement
Networking
Question Answering
Voice Over Ip
Telecommunications
Managed Services
Brian Whitford Education Details
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Harbor Creek High, Erie, Pa
Frequently Asked Questions about Brian Whitford
What company does Brian Whitford work for?
Brian Whitford works for Lingo Communications
What is Brian Whitford's role at the current company?
Brian Whitford's current role is Director Network Operations Center and Field Operations.
What is Brian Whitford's email address?
Brian Whitford's email address is br****@****rch.com
What is Brian Whitford's direct phone number?
Brian Whitford's direct phone number is (866) 424*****
What schools did Brian Whitford attend?
Brian Whitford attended Harbor Creek High, Erie, Pa.
What skills is Brian Whitford known for?
Brian Whitford has skills like Management, Project Management, Leadership, Strategic Planning, Program Management, Process Improvement, Team Leadership, Training, Team Building, Customer Service, Wireless Technologies, Business Process Improvement.
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