The National Institute for STEM Education is the leader in STEM professional learning, offering award winning micro certificates, the National Certificate for STEM Teaching, National Certificate for STEM Excellence (campus and district) and custom professional learning services. As Executive Director with NISE, the primary goal is ensuring white-glove service for all potential and existing customers. This includes working collaboratively with partners as a thought partner, collaborating with internal departments to ensure all aspects of a customer's experience exceeds their expectations, and monitoring industry trends to provide innovative and actionable consulting for partners - individuals, schools, districts, and state level departments.Work passionately, creatively, and collaboratively to ensure exceptional full lifecycle customer experiences drive our organization to stand as the industry leader in our field.PEOPLE1. Recruit, onboard, support, nurture, evaluate and coach teams of passionate customer success contractors and full-time team members nationally. 2. Monitor full life-cycle customer experience and innovate data-driven improvements.3. Forge and maintain relationships of trust (and SOPs that institutionalize practices) with current and potential teams and customers.STRATEGY1. Build and nurture internal systems to maximize customer experiences to minimize churn and increase CRR.2. Identify products and processes for increasing ARR.3. Develop and monitor customer feedback loops to drive evidence-based improvements and enhancements.OPERATIONS1. Direct and oversee KPIs, revenue, and expenses.2. Regularly communicate with and report to leadership and other teams to ensure agile workflow.3. Ensure continuous improvement of all systems using 360 evaluations and PDSA cycles.

In collaboration with external partners and internal departments, the Associate Director advocates for STEM: every learner, every day by providing full life-cycle customer support, to include:nurturing inbound leads, collaborating with partners (potential and existing) as a thought partner, monitoring implementation, support, and completion of all active projects, and establishing relationships that add-value and ensure long-term partnerships.Increase revenue through direct engagement with customers nationally. Establish identity as value-added thought partner, facilitate product education, coach customer engagement, and nurture customer success through both direct customer engagement and creation of SOPs for national team of customer support contractors.KEY TASKS INCLUDE:1. Collaborate with leadership to build systems that maximize CLV.2. Review and revise annual roadmaps, KPIs, and general strategy to align with mission, vision, and goals. 3. Onboard new customers (pre-sale and post-sale).4. Manage team of customer success coaches.5. Create, monitor, and evaluate SOPs that institutionalize best practices and ensure consistent brand identity that is defined by white glove service and a paradigm of always delighting our customers by consistently adding value to every customer engagement point.

Collaboratively work to ensure STEM: for every learner, every day by establishing value-added partnerships with teachers, schools, districts, universities, organizations, and state-level departments. Manage National Certificate for STEM Excellence - Campus STEM certificate projects and other STEM initiatives that focus on building instructional capacity and STEM-centric school systems.

National Institute for STEM Education STEM Leadership Coaches support campuses seeking to improve their implementation of STEM practices. NISE STEM leadership coaches work with campuses as they craft and implement a STEM Action Plan to become a 21st-century STEM campus. Learn more about NISE - http://nise.institute/index.php.

Guide, support, and inspire service-focused Early Childhood Education leaders to holistically interpret and apply research-based, service-oriented leadership theory and principles to current and future professional contexts.Master of Arts in Early Childhood Education LeadershipInstructional Focus:- Leadership and Innovation - Management and Administration - Personnel Management & Staff Development

Applied essential elements of professional learning communities and effective collaboration to UX theory and design to develop an integrated collaboration toolkit. Guiding design principles focused on synergy, efficiency, and positive emotional response.TeamMark is a web-based collaboration protocol and toolkit designed to support effective, efficient collaboration within professional learning communities.

Built a culture of students and staff who celebrated summer learning through meaningful, targeted instruction, frequent culture building activities, and strong community partnerships.Provided leadership for 35 staff members and over 240 students. Student services included three special education programs, grades pre-k through six, plus an enrichment STEM course. Managed all budgeting ($100,000+ budget), including supplies, equipment, staff, and reporting. Evaluated all certified faculty. Managed all data collection, dissemination, and reporting. Organized and facilitated culture building and character education activities for staff and students. Managed student discipline and school-wide discipline policies. Compiled comprehensive executive summary including all program details.

Explored, researched, and applied the intersection of play, investigative learning, inquiry, and standards. Integrated technology as a tool for learners to interpret, apply, and express information. Established learning context and opportunities for students to develop 21st century learning skills such as collaboration, creativity, communication, and communication.Successfully written and received fourteen grants for the school’s STEM program from six different foundations. Founded the Girl Powered STEM camp, now a district-wide event, six years strong, serving girls in fourth through sixth grade.The Hidden Springs Elementary STEM program has been recognized by the New York Times, Idaho Statesman, KTVB, Idaho Education News, Materials Research Society Bulletin, and Science Scope. Winner of the 2016 Idaho Science Teachers Association “Excellence in Elementary Science Teaching” award.

Assist the school’s administrator in leadership responsibilities, supporting the school’s and district’s success. Primary functions include compliance, educational/teacher leadership, school improvement facilitation, facilitating IEP meetings, resolving student discipline issues (including follow up, parent contact, and general communication), and general school operations as admin interim when the principal is out of the building. Lead supervisor of eleven educational assistants.

Plan, facilitate, and assess university courses, including: - Curriculum Design and Implementation (Graduate)- Professional Learning and Pedagogy (Graduate, Doctoral)- Teaching & Learning: Educational Psychology and Classroom Management (Graduate/Undergraduate)- Differentiated Instruction in the Content Areas (Undergraduate) - Differentiated Instruction for Students with Special Education Needs (Undergraduate)