* Manage the procurement and quality of course information that is displayed on the Hotcourses sites.* Manage helpdesk.* Respond to client and user queries and be proactive in resolving issues raised* Providing first level support for both data queries and application queries* Responding to email queries* Support providers in the use of My Hotcourses application* Support the Hotcourses UK data team in Chennai with clarifications and queries* Support the customer care team in Chennai with data clarifications and queries* Support the UK sales team with data clarifications and queries* Supporting the Hotcourses Data Manager with monthly data reports* Assisting with management information and analysis* Identifying faults and possible areas of improvement in the loading and adminSystems* Gather customer and user’s feedback, report faults and recommend changes to Hotcourses Data Manager.* Administration duties relating to organisation of tasks.* Contribute to the development of the Hotcourses UK database and data entry standards.* Contribute to the personal development of the team and assist in training new team members.* Helping to make the Myhotcourses platform more user friendly for providers.