Brian Widhalm Email & Phone Number

Provided onsite end-to-end support and issue management for customers throughout there environment.Maintain systems within environments including desk side support, Active Directory, System builds, updates and networking. Develop and deploy complex solutions including network design and server configuration within Windows environment. Maintain and upgrade Network, Services Workstation and Googles G-Suit.

Provided onsite end-to-end support and issue management for customers throughout there environment.Maintain systems within environments including Active Directory, system updates and networking and 2nd tire troubleshooting. Develop and deploy complex solutions including network design and server configuration within both Windows and Linux based environments.

Provided onsite end-to-end support and issue management for customers with enterprise class products.Partnered with customers on issue management, system and environment-wide updates, and issue resolution.Managed support for entry level Pa-risk and Itanium systems through enterprise servers, including Blade Servers and Superdomes.Worked with enterprise disks and tape storage, including VA, EVA and XP storage arrays and ESL and MSL tape librariesMicrosoft Systems Backline (2005-2008)Led second-tier support for Active Directory, Terminal Services and core Windows operating system, including memory dump analysis. Served as co-team lead responsible for mentoring and addressing support issues for team members. Provided end-to-end issue management for customers and, if needed, involved third-tier Microsoft or HP engineers for advanced troubleshooting, while maintaining customer relationship. High Performance Cluster (HPC) (2003-2004)Provided end-to-end technical support for custom 976 Node, Itanium-based, High Performance Cluster (HPC) and Luster Storage Solution. Led small team of engineers that monitored and managed this cluster for Pacific Northwestern National LABS (PNNL). Worked directly with Linux Open Source Lab (LOSL) to maintain custom kernel and operating environment. Also maintained the Quadrics interconnect environment working directly with vendor.

Troubleshot commercial and enterprise class servers by systematically determining source of problem, followed by taking corrective action or replacing defective components. Responsible for providing distributors, resellers and end-users with server product information and current drivers for operating systems, along with supporting initial installation of operating systems.

Provided troubleshooting of entry-level and midrange Itanium (IPF) Systems ranging from workstations to cell-based systems. Led end-to-end product support for hardware, nPAR, EFI and HP management and supported the Windows and Linux operating systems. Served as Product Champion for cell-based systems, providing training tools and information to other team members to support these complex solutions.; Consulted with end-users, resellers and distributors about Microsoft MSCS Clustering, Novell NWCS Clustering and Fibre Channel deployment. Provided technical support for Fibre Channel storage devices, enterprise class servers and Microsoft MSCS to distributors, resellers and end- users. Managed end-to-end technical support for Hewlett Packard NetServers, RS12 Fibre Chanel and Fibre Chanel 60 under Novell Netware 4.11 and Microsoft Windows 2000-Advanced Server.

Cisco Networking

Bachelor'S, Business Administration

Bachelor Of Science, Business Administration