• Manage ControlLogix Redundancy (Revenue: $25M), Controller firmware rerolls (Budget: $3M), 1715 I/O (Revenue: $6M), and AADvance (Eurocard) families (Revenue: $4M) • Manage feature/anomaly backlogs, customer escalations/complaints, lifecycle maintenance, VOC activities, competitive intel, and user documentation to maximize value for customers• Create product specifications, user stories, marketing collateral, and product roadmaps to address the ‘why’• Business Sponsor for Loco Motivators train to drive alignment among the team of 200+ employees (May ‘21–present)• Liaison between RA and Sensia to effectively manage expectations (March ‘21–present)

• Fielded 10+ customer calls/day; provided technical solutions remotely through phones (200+ surveys at 4.8/5 stars)• Supported the following products: Large Controllers, Small Controllers, Stratix Switches, 1715 family, PlantPAx, Power Monitors, Communications (My queues: 11, average: 4)• Technical lead on ControlLogix Redundancy for the global Technical Support teamo Hosted a global Genius Webinar on Redundancy Troubleshooting, September 2016• Mentored 10 individuals within Rockwell and was heavily engaged with onboarding to the team• Developed and presented internal training sessions for Large Controller Support and Socket Messaging• Consistently involved with employee engagement activities to promote team building and networking

• Field customer calls and provide technical solutions remotely through the use of phones and desktop sharing• Support the following products: Large Controllers, Small Controllers, PlantPAx, Stratix Switches, 1715 family, PowerMonitor, Communications.• Lead on ControlLogix Redundancy for Technical Support• Hosted a Nation Wide Genius Webinar on redundancy, September 2016

Completed corporate Engineer in Training program in Cleveland, Ohio for six months. This included hands-on hardware and software training to support the installation, start-up, maintenance and operation of automation control systems, drive systems, manufacturing systems, and industrial networks for Rockwell Automation's customersTraining included:• PLC platforms - ControlLogix, CompactLogix, SLC 500, and PLC-5 • Networks - ControlNET, DeviceNET, DH+, RIO, and Ethernet• Software - RSlinx, RSLogix 5, RSLogix 500, RSLogix 5000, Studio 5000, PlantPAx• HMI - FactoryTalk View ME, FactoryTalk View SE, PanelView Plus• Drives - Powerflex 700 Series, Powerflex 750 Series, Powerflex DC,• Advanced training focusing on Process which was centered around the PlantPAx solution

Manage a budget of $15,000 for the organization

Organized intramural events for employees as well as other events that promote health and wellness

• Lead quarterly calls with the product manager community to assist in aligning business direction• Updated the charter to reflect updated business practice expectations• Created monthly reviews to increase value to the product manager community

Managed communications and organized all collateral for the organization

Created and maintained a budget of $18,000.Helped manage the buying and selling of course books in a student to student program we called Bookswap

Lead a recitation for a class consisting of 36 students once a week. Aid students in understanding concepts during sessions outside class.

Organized our first Faculty Luncheon and maintained it for 4 consecutive semesters* Revived the Formal/Date party and maintained it for 4 consecutive semesters* Managed the bi-annual alumni newsletter and created the Alumnus of the Year AwardHead of Philanthropy, September 2010 – December 2010* Raised $101 for the Boys and Girls Club of America through a fundraising campaign in which a raffle was held

Created and Implemented an ESD plan which included creating standards and enforcing new policies. Researched, Developed, and executed a plan to install environmental sensors within the facility. Helped organize the Item Master in addition to updating Bills of Materials. Assisted the manufacturing engineer with problems on the production floor (e.g. Properly grounding a piece part).