As the Desktop Services Manager at Denver Health & Hospital, I have been at the forefront of managing comprehensive IT teams and overseeing the organization's technological landscape. In this role, I have successfully contributed to the optimization of end-user experiences and technology consumption, steering multiple teams and managing a substantial annual operating budget exceeding $2.3 million.Key Achievements and Responsibilities:• Team Leadership and Management:• Successfully managed and led five IT teams, working directly alongside the CTO. Oversaw the Citrix Virtualization Team, Desktop Support Team, Audio Visual/Conferencing Team, Printer Supported (managed services), and End User Mobility Team, comprising a total of 27 resources.• Managed an operational Desktop Support team of 15 technicians and 2 Server admins, supporting over 8 million in IT assets.• Infrastructure Management:• Maintained the integrity and reliability of the Citrix server environment, overseeing seven server resources providing data and connectivity to over 11,000 employees, contractors, and students.• Led the complete lifecycle management of technologies including Citrix Xen Server, Citrix Provisioning Server, Citrix XenApp, Citrix XenDesktop VDI, Citrix Netscaler, Ivanti/AppSense, Microsoft SCCM, GPO, Office 365, Sophos, Ivanti/AppSense, MacAfee, eG Innovations, Dell/Wyse end points.• Strategic Planning and Execution:• Spearheaded strategy, design, projects, and operations of all Citrix and Microsoft desktop technologies, catering to clinical, administrative, research, and foundation end users.• Managed a Citrix support and engineering team supporting over 200 servers and 9,000 concurrent users.• Financial Oversight:• Successfully managed an annual operating budget exceeding $2.3 million.• Software Asset Management:• Held the role of Software Asset Manager for DH's Level D Microsoft Enterprise software agreements (EA and DCE).

As a Desktop Systems Analyst and Team Lead at Denver Health & Hospital, I played a crucial role in providing comprehensive desktop support, overseeing a team of 7 technicians, and managing various technology initiatives.Key Responsibilities and Achievements:• Team Leadership and Break-Fix Support:• Led a team of 7 technicians, providing day-to-day break-fix support and coordinating desktop support efforts. Ensured prompt issue resolution and maintained efficient hardware inventory.• Agency and Tier II Support:• Delivered Tier II desktop technology support, offering specialized assistance to agency staff and executive-level personnel.• Provided expertise in technology and imaging engineering, contributing to the overall efficiency of desktop systems.• Project Management:• Managed diverse projects, including the deployment of Medication Administration Carts, Mobile Clinic Vans, and Virtual Application and Operating System technologies.• Coordinated the LaserCycle printer support program, ensuring seamless printing solutions across the organization.• Business and Technology Analysis:• Conducted in-depth analysis of business and technology requirements, aligning desktop services with organizational needs.• Provided emergent support effort coordination, ensuring a swift response to critical issues and minimizing downtime.• Played a key role in agency moves, overseeing the technology transition for various departments.• eHealth Services Employee Advisory Council:• Actively participated in the eHealth Services Employee Advisory Council, contributing insights and recommendations to enhance employee experience and technological initiatives.

As a Co-Founder of AventuraHQ (formerly ThinIdentity), I played a pivotal role in establishing the company as a leading innovator in the healthcare technology sector. Over a dynamic six-year period, I spearheaded the development of robust business models, devised effective marketing strategies, forged strategic industry partnerships, and cultivated a network of Angel investors.Key Achievements and Contributions:• Strategic Vision and Business Development:• Formulated and executed business models that laid the groundwork for AventuraHQ's launch. This involved identifying market needs, designing scalable virtual desktop platforms, and addressing the workflows and IT management requirements of healthcare providers.• Successfully developed and implemented marketing strategies to promote AventuraHQ as a dynamic solution within the healthcare technology landscape.• Industry Partnerships and Investor Relations:• Cultivated strategic partnerships within the industry to enhance AventuraHQ's market positioning and expand its network of supporters.• Established and nurtured relationships with Angel investors, securing essential funding for the company's growth and development.• Product Evolution:• Guided the evolution of AventuraHQ from a homegrown technology solution to a thriving enterprise desktop solution. This evolution focused on improving provider workflow efficiency and minimizing the cost and effort associated with supporting a virtual desktop infrastructure for IT management.• Emphasized the mission of AventuraHQ: reducing time spent on the computer and increasing time with patients.• Financial Milestones:• Led efforts that resulted in AventuraHQ securing over $55 million in funding over a span of nine years, reflecting the company's sustained growth and investor confidence.

• Provided consulting to Denver Health and Hospital CPOE implementation• Implemented Single Sign On• Windows 2000 migration to XP• Solutions architect for mobile clinical solutions