Brian Williams Email & Phone Number

Dublin, Ohio, United States

The Workday Solutions Architect is responsible for using solution architecture practices and techniques to deliver measurable business outcomes.• Define internal best practices for system architecture, design, and build across applicable client platforms.• Act as point of contact/coordination for Workday project estimates.• Support Sales Executives in requirement gathering/project scoping.• Attend sales meetings to provide Workday knowledge/expertise to complete due diligence.• Provide detailed system estimates for Workday solutions and projects.• Coordinate with Workday Delivery Practice SMEs for deep dive solutions to confirm the system estimates and assumptions can be met.• Author system design scope proposal development.• Support Sales Executives in review of Statement of Work.• Work with Sales Executives to review sales pipeline and strategize deal approach.• Assist Delivery and Sales Executives with completion of RFQs/RFPs/RFIs• Participate in new solution/offer discussions to share this information with ERPA sales and Customer resources.• Articulate the client/project needs and utilize modeling tools for accurate estimate and assumptions.• Understand and advance the controls around our delivery models/offers and accelerate others’ understanding. Become the Sales SME for all new offerings and review offerings with Sales team.• Navigate discussions with business, sales, and clients to ensure an accurate and appropriate solution.• Maintain and modify Business Development tools including SOWs, and Estimators.• Support ongoing optimization efforts of internal business processes and pricing models.• Stay up to date on competitor offerings, pricing, and operating models to proactively collaborate with delivery team members on potential GTM solutions.• Create and maintain Sales tools repositories which may include SOWs, Estimators, RFP templates, Orals PPTs, Proposal templates, etc. sharing with team members and other ERPA groups as appropriate.

Responsible for working with prospective and current clients, as well as, various Collaborative Solutions internal organizations to understand functional requirements to ensure accurate and effective implementation scope and pricing of the chosen Workday solution. The various Workday solutions vary greatly in complexity and scale. The Solution Delivery Lead is the primary communication conduit in the solution sales life cycle between the Workday software sales, implementation team, and end client/customer; combining solid organizational and implementation scoping and solution delivery skills with experienced business acumen to guarantee scoping and pricing success.• Participate in the software and services sales cycle to gather customer business needs and requirements to formulate the required delivery approach and develop the appropriate implementation proposal.• Create and manage Professional Services' statements-of-work for existing client base.• Ensure proposals and statements-of-work are delivered within targeted SLAs.• Work with various teams to identify/resolve all issues that could impact project scope, timeframe and pricing.• Understand Workday functionality across multiple modules and releases.• Understand Collaborative Solutions service and support offerings.• Support the Collaborative Solutions implementation team to understand scope and pricing parameters for implementation projects.• Assist in the transition of the customer from the sales team to the implementation team.• Provide guidance and improvement opportunities to the estimating and implementation delivery sales cycle.• Maintain accurate and timely pipeline and forecast data.• Understand the competitive landscape and customer needs to effectively position Collaborative Solutions Professional Services.

Irving, Tx

Responsible for working with prospective and current clients, as well as, various OSV internal organizations to understand functional requirements to ensure accurate and effective implementation scope and pricing of the chosen Workday solution. The various Workday solutions vary greatly in complexity and scale. The Solution Delivery Lead is the primary communication conduit in the solution sales life cycle between the Workday software sales, implementation team, and end client/customer; combining solid organizational and implementation scoping and solution delivery skills with experienced business acumen to guarantee scoping and pricing success.• Participate in the software and services sales cycle to gather customer business needs and requirements to formulate the required delivery approach and develop the appropriate implementation proposal.• Create and manage Professional Services' statements-of-work for existing client base.• Ensure proposals and statements-of-work are delivered within targeted SLAs.• Work with various teams to identify/resolve all issues that could impact project scope, timeframe and pricing.• Understand Workday functionality across multiple modules and releases.• Understand OSV service and support offerings.• Support the OSV implementation team to understand scope and pricing parameters for implementation projects.• Assist in the transition of the customer from the sales team to the implementation team.• Provide guidance and improvement opportunities to the estimating and implementation delivery sales cycle.• Maintain accurate and timely pipeline and forecast data.• Understand the competitive landscape and customer needs to effectively position OSV Professional Services.

•Support client requests and engineering solutions by providing post go-live customer support, professional consultation, and internal process development.•Applying proven client support techniques, methods and tools, coordinate multiple accounts of small to medium scale; including developing task schedules, tracking client requests and managing the progress of each task through the ticket life cycle. •Track, report and communicate trends in: issues, customizations, action items and key business milestones for the client. •Facilitate the verification of scope, business, technical, and customization requirements documentation as needed. •Manage and maintain customer relationships. •Lead interdepartmental team initiatives to resolve customer issues/concerns.•Provide guidance to clients on HR best practices.•Assist in defining and mapping new processes and in facilitating the continuous improvement of existing processes. •Facilitate meetings and establish all paper flow and document control.

Managed program relations and communications to outsourced vendors tasked with the marketing of Superpages.com advertising to business owners. Tracked vendor performance to exceed goal metrics. Monitored sales rep activities and performance, administered skills training when necessary. Assisted in the development of reporting metrics. Generated process improvements in coordination with IT groups to ensure transition of orders. Resolved issues with Operations to ensure prompt fulfillment of orders.• Teams achieved 126% of annual sales target in 2008 and 134% in 2007.• Maximized revenues by creating product bundles / packages in collaboration with marketing.• Improved proficiency of sales force by administering training programs based on monitoring of calls.• Enhanced effectiveness of sales initiatives by compiling industry-specific metrics for advertising sales.

Responsible for working the account sales cycle by providing marketing support aiding the sales team in the growth of our client base, partnering with operations team for efficient order fulfillment, and participating in post-sale client relations. • Worked in partnership with internal and external sales representatives to develop business proposals for potential accounts, assisting in the recommendations of services/platforms for an effective advertising mix.• Worked in conjunction with the operations team to develop efficiencies in the handling of orders submitted by National Accounts. • Utilized multiple systems, processes, and tools to interpret information for use in post-sale client relations.

Responsible for creating the branch office operations where the objective of the department was to manage a book of clients by improving customer satisfaction, customer retention, and product knowledge of the company’s advertising solutions. • Developed the mission statement, departmental policies, and the operational processes for the department. • Advised R&D managers of customer feedback regarding beta tested and current applications.• Acted as company liaison to the affiliate sales force in the marketing of advertising programs.• Represented the company at career fairs to discuss business line and employment opportunities.