Brian Williams Email & Phone Number

Orem, Utah, United States

• Manage:
• Work directly with the Product & Customer Success team to address and document customer needs.
• Manage new and existing customer accounts in Zendesk ticket system.
• Manage hiring, interview, and onboard process of Customer Support agents.
• Oversee and lead Customer Support Team to help our customers implement, expand, and grow their business around Agilix learning platforms by strategically teaching to be effective Support agents.
• Provide oversight of the customer ticket system and Support agents as they communicate with customers.

Orem Utah

• Enhance student education by providing direct support and training to education leaders and their E-Learning partners throughout the world.
• Capture ongoing customer needs for our SaaS products Buzz and Dawn
• Assist in implementation and support transition from sales to client expansion
• Review back-end data and make changes via writing XML in API console
• Coordinate with product and developer teams to ensure product integrity
• Train clients and employees to use our LMS platform Buzz and API processes

Orem Utah

American Fork, Utah

• Directly assist landlord by maintaining four buildings within Provo, Utah.
• Design sprinkler system layout
• Repair or replace sprinkler lines and heads
• Winterize irrigation system
• Install drip lines
• Prune trees and shrubs

Lindon, Utah

• Set-up the capsule machines with tools required under MBR specifications and manufacturing directions
• Ensured maintenance and machine performance adhered to specific S.O.P. for the department, guided by the cGMP's
• Performed measurements of blended powder to fill encapsulation hopper
• Performed maintenance on the encapsulation segments, tamping rods, and pins
• Weigh-in process capsules for adherence to product specifications and recorded results on the batch record
• Coordinated with Quality Control to ensure product integrity

Springville, Utah

• Process orders, load doors and lumber into box trucks that will go out for delivery.
• Off-load doors and lumber at building sites under construction or occupied
• Cut and sand doors/lumber to customer specifications
• Deliver to sites around Wyoming and majority of Utah
• Drove manual transmission vehicles
• Used forklift to retrieve materials from warehouse for loading into box trucksAccomplishments:

Provo, Utah

• Identify and remove virus/malware threats within system storage devices
• Improve desktop system performance by upgrading hardware and perform software optimization
• Recover data on damaged storage devices through third party software recovery tools
• Backup client data from primary storage devices to secondary devices using Linux operating system
• Install operating systems Windows, MacOS, and Linux on client devices

Salem, Oregon

• Identify and remove virus/malware on system devices using latest anti-malware software tools
• Built desktop computers by installing hardware components and Windows operating system
• Recovered data from damaged storage devices through proprietary hardware and software tools
• Report directly to clients on status of their work orders and addressed technical questions

Salem, Oregon

• Diagnose virus/malware infections using malware software removal tools
• Use ConnectWise ticketing system to keep track of client work orders
• Update client's on their work orders over the phone and in person

Bachelor'S Degree, Computer Information Technology

Associate Of Science Degree 2019, Gpa 3.681

Computer Science

2005

Activities and Societies: Computer and Automotive Aide