Brian Willingham work email
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Brian Willingham personal email
I am an experienced IT professional working mostly in support and system admin roles, but am now looking for a new opportunity in the cloud computing world. Recently certified in AWS and working on my next certification and would jump at the opportunity to take on a new cloud role and get some production experience working in a cloud environment.
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Cloud AdministratorAemGermantown, Md, Us -
System AdministratorEarth Networks Oct 2019 - PresentGermantown, Md, Us -
Technical Support RepresentativeWeatherbug By Earth Networks Mar 2014 - Oct 2019New York, New York, Us -
Tech Support AnalystMotionsoft Aug 2011 - Mar 2014Rockville, Maryland, Us• Responding to calls, emails, and chat from clients• Develop, design and document high quality onsite technical solutions and other project needs in various business streams for existing clients and new clients.• Resolve client issues or escalate to the appropriate team• QA Testing pre-released versions of software• Reviewing and staying up to date on the latest versions functionality• Update support documentation• Identify ongoing technical/functional changes and enhancements that can be made to system and client applications.• Partner with internal teams in development center to keep up to speed with new technologies and customer impacting changes.• Assist team members when necessary -
Help Desk RepresentativeGeneral Dynamics Information Technology Sep 2009 - Aug 2011Falls Church, Virginia, Us• Support over 1200 users for the Office of the Secretary at the Dept. of Commerce• Demonstrate exceptional skills in professionalism and responsiveness on a daily basis• Provide technical support by phone and in person to the facilities staff.• Perform set-up, break-down, and transport of agency equipment on an as-needed basis.• Extensively utilized HEAT and ITSM to record and track issues.• Responsible for loading new software and systems on existing equipment• Reset RSA tokens and Safeboot passwords• Utilize Active Directory to add, delete, disable, modify, reset passwords and modifying user account properties• Develop Standard Operating Procedures (SOP’s) -
Help Desk TechnicianLockheed Martin Jan 2007 - Sep 2009Bethesda, Md, Us• Supported 1200+ clients by phone, remote management, and in person with outstanding and timely service• Imaged laptops and desktops with RIS server to keep downtime for users to minimum• Administrator for Iron Mountain Connected backup software in charge of creating and deleting accounts as well as making sure users had current backups• Trusted with being 1 of 2 people to support the IG with any computer or printer issues he encountered• Utilized Active Directory to reset user’s passwords and unlock accounts • Escalated any issue that couldn’t be handled by helpdesk to appropriate team and maintained current communications with user for status on the issue• Used GWI ticketing software to maintain clear and relevant documentation of issues
Brian Willingham Skills
Frequently Asked Questions about Brian Willingham
What company does Brian Willingham work for?
Brian Willingham works for Aem
What is Brian Willingham's role at the current company?
Brian Willingham's current role is Cloud Administrator.
What is Brian Willingham's email address?
Brian Willingham's email address is bw****@****oft.net
What skills is Brian Willingham known for?
Brian Willingham has skills like Help Desk Support, Active Directory, Technical Support, Software Documentation, Laptops, Quality Assurance, Microsoft Office, Windows 7, Troubleshooting, Windows Server, Customer Service, Sharepoint.
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