Brian Willmott Email & Phone Number

Ottawa, On

Proud owners of the OHL's Ottawa 67's, NASL's Ottawa Fury FC and the CFL's newest addition, the Ottawa RedBlacks. What a thrill to be part of Ottawa's ultimate sports group!!!Amazing ride so far, three years in and the Ottawa RedBlacks are Grey Cup Champions. With the 2017 Grey Cup coming to Ottawa, we will have an extremely busy year ahead. Looking forward to seeing the stadium packed to the rafters!!!! Go RedBlacks Go!!!- Managing a team of five analysts supporting Information Technology, Audio-Visual and StadiumVision.- Supervising day-to-day corporate departmental operations, TD Place infrastructure and stadium/arena events.- Vendor management, contract negotiation, asset procurement, budget strategy and design.- Create new policies and procedures, and document technical information.- Designed, implemented and managed corporate data backup and recovery plan.- Evaluated various anti-virus software, implemented and managed corporate solution.- Supporting a Windows, Cisco backbone, Mitel VOIP, VMWare, Dell/HP environment.- Hands on user support for IT requirements including desktop, VOIP phones, email, application and peripheral support.

Ottawa, On

- Directed and mentored 15 Level I and II User Support Service Desk Analysts in their day-to-day operational activity resulting in unprecedented two perfect call centre days and TIER 2 queues cleanup reducing backlog of 1200 cases to below 100 and surpassing Service Desk SLA levels.- Created new policies and procedures, and documented technical information.- Conducted monthly staff performance and evaluation reviews, provided professional development advice, drafted job profiles, and trained service desk analysts and employees with application use.- Positively changed work environment through teambuilding and achievement recognition.

Ottawa, On

- Managed the Symantec Endpoint upgrade on Ottawa Paramedic Services (OPS) laptops.- Managed OPS laptops repairs and patch management updates. Handled client/user IT related issues.- Documented procedures and resolutions for Siren application issues.

Ottawa, On

- Provided day-to-day IT user support service to City employees.- Reimaged desktops and laptops, installed software, assisted clients in trouble-shooting issues.

Calgary, Ab

- Participated in strategic and operational governance of the organization, member of the senior management team. - Facilitated effective working relationships between staff, vendors/project teams; fostering a positive working environment. Provided leadership to CSHOF staff and direction when their immediate managers were unavailable. Hired, trained and managed IT personnel.- Managed Security, Cleaning and Building Maintenance contractors, negotiating all vendor contracts.- Led IT strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and cost-effective management of current and future IT systems/additions across the organization. Established IT departmental goals, objectives, and operating procedures. - Managed the $7 million implementation of the IT network infrastructure and interactive display features which involved project planning and scope development, budgeting, forecasting, project implementation and coordination with external consultants ensuring project scope, plan, and implementation phases were realistic, achievable, on-time and within budget; signed off on both infrastructure and audio visual projects upon completion. - Saved $455,000 by streamlining initial network infrastructure project - Designed, documented and executed appropriate maintenance procedures including system upgrades, patch management and system backups.- Managed and structured yearly IT budget considering salaries, training, software licence renewals, hardware support contracts and annual replacement, quarterly servicing and consumable usage.- Negotiated a 5 year, $250,000 Retail Store and Admissions software agreement including a 20% discount; managed the installation and implementation. - Negotiated projector lamp purchase agreement, saving $40,000 yearly.

Calgary, Ab

- Provided network management and user support for a start-up company that had grown from 15 to 70 employees, including technical support, server administration, PC and laptop support/setup, email, Cisco VoIP phone, blackberry (BES), software installs, anti-virus, patch management, hardware/software purchasing.- Facilitated the implementation of a new network infrastructure increasing server count from three to 18 servers including an Exchange, Citrix, Dynamics AX, Blackberry servers. - Managed, trained and mentored the rollout team.- Resolved two server failures due to power outage at a corporate plant by working overnight to minimize production down time.- Effectively managed vendor relationships and contract negotiations.- Developed all formal internal IT policies and procedures for the corporation.- Retained by Receivership Company to conduct IT closeout including data transfer, network/email account disabling and network shutdown.- Managed day-to-day business operations of consulting business.

Ottawa, On

- Managed the Symantec Antivirus Manual Upgrade project and the Wake-On-LAN implementation, completing both projects ahead of schedule and under budget.- Generated reports for senior management pertaining to overall plans, budgets, and project progress, in addition to documenting procedures and resolutions for problems.- Led project support team of 10 desktop analysts.

Ottawa, On

- Provided leadership, direction and motivation to 12 Level I and II User Support Service Desk Analysts in their day-to-day operational activity.- Surpassed Service Desk SLA levels and increased service desk analyst attendance.- Created new policies and procedures, and documented technical information.- Conducted monthly critiques, performance evaluations, provided professional development advice, drafted job profiles, and trained service desk analysts and employees with application use.

Ottawa, On

- Quickly resolved two emergency situations resulting in a cost savings of over $500k.- Managed and provided on call support to 50+ remote sites with over 80 servers running NT4.0 and W2K and coordinated multiple projects for the City.- Managed 1200 network printers of various makes and models, built new print server.- Created an Access database detailing site and server locations for newly amalgamated Ottawa area.

Computer Science

Network Administrator, Information Technology