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Brian Wilson Email & Phone Number
CX Transformational Leader | CRM Admin | Project Manager | Creator of exceptional Customer Support & Success experiences
at
Indiana Economic Development Corporation
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✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
CX Transformational Leader | CRM Admin | Project Manager | Creator of exceptional Customer Support & Success experiences
Location
Chicago, Illinois, United States
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Who is Brian Wilson? Overview
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Brian Wilson is listed as CX Transformational Leader | CRM Admin | Project Manager | Creator of exceptional Customer Support & Success experiences at Indiana Economic Development Corporation, a company with 118 employees, based in Chicago, Illinois, United States. AeroLeads shows a matched LinkedIn profile for Brian Wilson.
Brian Wilson previously worked as Customer Satisfaction and Retention Consultant at Indiana Economic Development Corporation and Founder & Primary Consultant at Procx Solutions Llc. Brian Wilson holds Bachelor Of Arts - Ba from Southern New Hampshire University.
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Indiana Economic Development Corporation
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Profile bio
About Brian Wilson
I am an established customer success & service manager with proven experience owning all aspects of account management for small, mid-sized, and large organizations. I have a strong history forming client relationships and work well under pressure to devise new ideas/plans and execute within a strict timeline.Throughout my career, I have demonstrated a strong ability to exceed Key Performance Indicators (KPI) for account retention, relationship deepening, and revenue growth. A passionate Success and Service Manager who forges partnerships through customer and product knowledge. I'm a strategic thinker who brings fresh ideas to an organization that needs to differentiate itself. Peers respect my ability to take the lead on high-value account opportunities, as well as my ability to lead cross-functional teams that are focused on customer service and relationship management. I am a highly reliable, driven and empathetic individual committed to helping the business and others grow. ***************************************KEY AREAS OF FOCUS☑ Customer Success & Experiences☑ Systems Management and Implementation☑ Software Implementation☑ Voice of Customer (VoC)☑ Customer and Operations Journey Mapping☑ Contact Center Technology and Management☑ Phone IVR Development☑ Chatbot Development☑ Omni-Channel ☑ Relationship and Vendor Management☑ Business Process Outsourcing (BPO) Management☑ Business Development☑ Request for Proposals (RFP)☑ Contract Negotiations☑ Data Analytics☑ Key Account Management☑ Project and Product Implementation☑ Project Management☑ Continuous Process Improvement☑ Cross-Functional Leadership☑ Strategic Planning & Execution☑ B2B and B2C Relationship Building ☑ EdTech☑ GovTech***************************************I’m always open to expanding my network and connecting with other top professionals. Please add me as a connection.
Current workplace
Brian Wilson's current company
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Indiana Economic Development Corporation
12 roles
Brian Wilson work experience
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Customer Satisfaction And Retention Consultant
CurrentAcquired and implemented a new government-compliant marketing and customer relationship management (CRM) system to streamline lead generation and marketing management across all channels. Responsible for guiding and supporting the team in utilizing the CRM system to promote the state's "Indiana for the Bold" rebranding campaign.SELECTED HIGHLIGHTS &.
Jan 2023 - Present
Founder & Primary Consultant
CurrentFounder, primary consultant and customer experience leader of ProCX Solutions. Looking to inspire organizations by enhancing the customer experience through advising, providing change management and scalable customer service solutions. Please reach out if you're interested in a conversation about improving your companies Customer Experience (CX).
Jan 2023 - Present
Senior Systems Administrator - Customer Experience
Jul 2022 - Feb 2023
Customer Experience Systems Administrator
Responsible for leading the implementation of a new telephony system (Five9), case management environment (Astute/Emplifi), workflow automation and digital records database to help improve and enhance the company’s employee (EX) and customer (CX) experiences. Working with leaders across the company to integrate systems into their daily functions and.
Nov 2020 - Jul 2022
Director, Customer Success
In 2017, I was promoted to Director where I oversaw the largest department in the company, Student Success. A year later the Customer Success team was added to my responsibilities. The Customer Success team consists of 12 employees supporting 600+ clients accounting for over 23 million in annual revenue. The Student Success team is a unique group that.
Jun 2017 - Jan 2020
Project And Product Manager ★ Educheck Product ★ Full Product Lifecycle Management
From 2016 to 2017, I served as both Project Manager and Product Manager for eduCheck. In this role, I oversaw the end-to-end product suite, including designing the product suite concept, and driving development, UI, and UX design.SELECTED HIGHLIGHTS & ACHIEVEMENTS✔ Secured buy-in directly from the CEO and COO, as well as other members of the executive.
Jun 2016 - Jun 2017
Director, Account Services And Branch Operations ★ Leadership For 25 Employees Across 2 Offices
In 2015, I was promoted to Director of Account Services and Branch Operations, where I led 25 total reports across 2 branch offices.SELECTED HIGHLIGHTS & ACHIEVEMENTS✔ Introduced new processes to improve department operations, administrative operations, forecasting, budgeting, and reporting.✔ Partnered with IT leadership to implement continuous improvement.
Dec 2015 - Jun 2016
Manager ★ Ohio Branch Operations
From 2014 to 2015, I served as Manager for the Ohio branch, where I led 20 reports across 4 departments. I temporarily relocated to Ohio and played a key role in the company’s first acquisition. SELECTED HIGHLIGHTS & ACHIEVEMENTS✔ Successfully integrated operations across customer service, account management, Print & Mail, and IT in a post-acquisition.
Dec 2014 - Dec 2015
Sales Director ★ 2,700% Revenue Growth
In 2011, I was promoted to Sales Director, where I led relationship management, business development, and account management operations across multiple territories.SELECTED HIGHLIGHTS & ACHIEVEMENTS✔ Quadrupled revenue YOY in 2013 while managing the RFI and RFP process for target accounts.✔ Increased revenue from $21K to $586K over three years.✔ Supported.
May 2011 - Dec 2014
Manager, Nevada Branch ★ Selected By Leadership Concurrently To Sales Director Role
I served as Manager for the Nevada Branch between 2013 and 2014. Selected by senior leadership for the role, I worked concurrently in this position to my Sales Director role.SELECTED HIGHLIGHTS & ACHIEVEMENTS✔ Instituted the processes, procedures, and training that enabled the branch to triple from 5 to 15+ employees.✔ Recruited a permanent Branch Manager.
Nov 2013 - Apr 2014
Client Relationship Manager ★ Enterprise Relationship Management & Business Development
From 2005 to 2011, I served as Client Relationship Manager where I oversaw the complete account relationship in a post-sale, customer success role.KEY SYSTEM RELATIONSHIPS➞ PeopleSoft➞ Banner➞ Colleague➞ Jenzabar➞ Legacy SystemsSELECTED HIGHLIGHTS & ACHIEVEMENTS✔ Managed $1M in annual recurring revenue across 40 key accounts.✔ Improved customer.
Jan 2005 - May 2011
3 education records
Brian Wilson education
Bachelor Of Arts - Ba
Southern New Hampshire University
Computer Software Engineering
General Assembly
Associate Of Arts - Aa
Oakton College
FAQ
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What company does Brian Wilson work for?
Brian Wilson works for Indiana Economic Development Corporation.
What is Brian Wilson's role at Indiana Economic Development Corporation?
Brian Wilson is listed as CX Transformational Leader | CRM Admin | Project Manager | Creator of exceptional Customer Support & Success experiences at Indiana Economic Development Corporation.
Where is Brian Wilson based?
Brian Wilson is based in Chicago, Illinois, United States while working with Indiana Economic Development Corporation.
What companies has Brian Wilson worked for?
Brian Wilson has worked for Indiana Economic Development Corporation, Procx Solutions Llc, Herff Jones, and Credentials Solutions.
How can I contact Brian Wilson?
You can use AeroLeads to view verified contact signals for Brian Wilson at Indiana Economic Development Corporation, including work email, phone, and LinkedIn data when available.
What schools did Brian Wilson attend?
Brian Wilson holds Bachelor Of Arts - Ba from Southern New Hampshire University.
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