Brian Windwalker Email & Phone Number

Working in conjunction with HR, IT and Process Improvement to develop new processes and applications and provide information desk and training on same.

Internal audits, Quality standards, measurements and studies, Process improvement, Development of SOP's and CAP's, Claims Prevention, Development of in house IT programs and reports, Employee training program development, Training seminars, Tariff revision, Account analysis, Support for Sales, Ops & internal departments.Responsible for managing activities & auditing policy compliance across 19 terminals. Spearheaded numerous claims reduction, Process and Operational campaigns. Developed new training program for OS&D associates and Dock Crews. Primary liaison between operations & sales regarding claims, service and standards.

Responsible for evaluating current operational processes in order to develop strategies to improve productivity and reduce costs while continuing to provide superior customer service. Regularly identify areas for improvement though data collection & complex analysis. Managed several large projects across numerous departments.

Responsible for leading all claims reduction initiatives across the organization as well as conducting items such as root causes analyses to better develop solutions to reduce claims. Working with OPS, Sales, and General Office departments. Creating standards and training for OS&D associates, dock crews and supervisors. Conducting on site training and intervention.

Dock work and Supervision, Lane Planning, W&R Inspection, OS&D, Dispatch, Facility Management Clerical support. Multiple shifts and locations.

Certificate Program, Captivate Essentials And Captivate Beyone Esssentials, Pass

Academic Diploma

Broadcast Journalism

Adult And Continuing Education And Teaching

Basic Computing Skills