● Provided comprehensive IT consulting services for over 15 years across diverse industries, including real estate, construction, housing, and medical.● Acted as the primary point of contact and support liaison for clients, offering expertise in setting up, configuring, and supporting specialized software applications tailored to each industry's unique needs.● Collaborated closely with clients to understand their business requirements and recommend tailored solutions to optimize workflow efficiency and productivity.● Demonstrated proficiency in troubleshooting and resolving technical issues, ensuring uninterrupted operation of critical business applications.● Fostered strong client relationships through proactive communication, responsiveness, and high-quality support services tailored to each client's needs and industry requirements.

As a Security Engineer, I am responsible for fortifying information security for over 20 enterprise clients, while conducting management activities of Endpoint Detection and Response (EDR), and ensuring seamless support for major vendors such as CrowdStrike, SentinelOne, Carbon Black, Microsoft Defender, and Cisco AMP. One of my key contributions has been the development of tools for streamlining the life cycle management of detection rules to make the process more efficient and effective. In addition, I also provide recommendations regarding policy modification and tuning tailored to each client's unique EDR environment.Collaboration has been a cornerstone of my approach as I've actively engaged with more than 35 clients, collectively representing an Annual Contract Value (ACV) exceeding $16 million. Furthermore, I've played an essential role in supporting new proprietary partner integrations, as well as providing valuable guidance and recommendations to facilitate initial high-level planning and implementation. Significant accomplishments include:• Minimized volume of SOC alerts by roughly 40% across a multitude of technologies by ensuring optimum service quality and swift delivery of SOC and SOAR services.• Reduced user provisioning/deprovisioning time requirements from one hour to just two minutes through the development and rollout of a CI/CD user automation script.• Streamlined operations for maximum efficiency through implementation of key initiatives for process improvement, including standardization of internal and customer-facing documentation and procedures, documentation of new employee data, and definition of roles, requirements, and SOP's.• Introduced and continuously refined parsers for several SIEM data types, including net-new parsers for both Windows DNS and Windows DHCP by creating various backend features in collaboration with the Google Chronicle team.