It Service Technician I
Current- Discover, create tickets and respond to users regarding bugs and enhancements
- Aid users with account creations, opportunities, services renewals, and technical support
- Provided quick resolutions and excellent customer service to users
- Troubleshoot, diagnose, and resolve technical hardware and software issues
- Backup and restore computer hardware, such as keyboards and printers
- Research and evaluate emerging technologies, hardware, and software