It Service Technician I
Current• Discover, create tickets and respond to users regarding bugs and enhancements • Aid users with account creations, opportunities, services renewals, and technical support • Provided quick resolutions and excellent customer service to users • Troubleshoot, diagnose, and resolve technical hardware and software issues• Backup and restore computer hardware, such as keyboards and printers• Research and evaluate emerging technologies, hardware, and software• Clean and repair computer hardware, such as keyboards and printers