Brian Wolfe Email & Phone Number

Greater Vancouver, British Columbia, Canada

Supporting Fraser HealthEnd user technical Support•Address customer requests for installation, configuration, test, maintenance of hardware and software components.•Analyze and troubleshoot customer hardware and software problems.•Perform root cause analysis of equipment problems and provide effective diagnosis.•Respond to customer requests via phone and e-mail in a timely and accurate manner.•Provide trainings to less experienced staffs when needed.•Maintain documentations of customer issues and their resolutions.•Provide support to customers in system upgrades, installing workstations and other office tools.•Escalate complex issues to appropriate teams for resolutions.Hardware: PC, Laptops, Printers(Lenovo, Dell, HP)Software: Microsoft Windows 10, Windows 7, Middleware and ApplicationsNetwork: Wifi, LAN connectivity and Cloud

Vancouver, Canada Area

• Upgrade Microsoft Server 2008 to 2016 Projecto Microsoft OSo SCCMo VMWareo Government Reliability Clearanceo CGP Clearance

Burnaby

Project Manager for TELUS Cloud Collaborative Solutions, implementing IP Telephony, Network(LAN/WAN,MPLS)), and Third party Solutions.

Burnaby, Bc

IVR and Call Centre technology platform support. Work closely with customers and related teams, with day to day operations, integration and projects through the life cycle of these environments. Environments include Linux, VMWare, MS Windows, Telephony, CTI, Network, and DB.

Operational Support for Motorola GPRS technology

various roles from Tier 2 Help desk Technical Support to Sys Admin and Network Admin.

Computer Technology Certificate, Computer Science

Education record