Brian Wolfson Email & Phone Number

Seffner, Fl, Us

Seffner, Fl, Us

ServiceNow Developer with experience in:►Discovery & MidServer Implementation►ITSM & ITOM►Build & Design Custom Workflows and Flows to leverage platform automation►Build custom Catalog Items to leverage business processes►Custom Integrations with Outbound Rest Messages►Scripting knowledge in JavaScript, HTML & CSS►Building custom record producers with various types of actions, policies and scripts

Seffner, Fl, Us

Responsible for creating, controlling, and improving Hardware/Software Service Catalog and Service Request Management processes within ServiceNow Assist in development and improvements of ITAM, ITOM and ITSM within ServiceNow Conducting business interviews and requirement gathering from respective Line of Business (LOB) on how to leverage ServiceNow for operation needs inside and outside IT department Evaluation, testing and recommendation of new opportunities for enhancing software, hardware and IT processes through ServiceNow Partner with IT teams to leverage ServiceNow automation and improve overall user experience Ability to effectively document business cases, solution strategies, for implementing hardware service catalog and service request processes. Create, maintain and enhance ServiceNow module implementations including, but not limited to Service Request, Hardware Service Catalog, Asset Management, Configuration Management Assist in analyzing and resolving configuration issues promptly including but not limited to Discovery, Workflows, ITSM and ITAM functions. Support the Asset and Configuration Management activities/engagement across the IT Service Management group and other Line of Business (LOB). Facilitate catalog and request management related meetings and improvement initiatives and provide documented status. Monitor and assess processes to ensure they are accomplishing the desired outcomes. Make changes to process steps as needed to adjust improvements to reflect better results.

Seffner, Fl, Us

Configuration Management Functions• Monitor Discovery schedules and balance MidServers to ensure jobs are completing• Resolve discovery issues, such as; credential, pattern errors and timeouts• Develop, update and maintain a Configuration Management Database (CMDB) within ServiceNow• Track and maintain Configuration Items (CIs) including hardware and software in the Configuration Management Database (CMDB).• Analyze and resolve configuration issues promptly, as it pertains to Discovery, System OID classification, Integration, Etc.• Operate and maintain a centralized IT Configuration Management System (CMS) which accurately identifies and tracks all CIs to include both discoverable and non-discoverable.Asset Management Functions• Implement best practice using ServiceNow to promote automation and reduction of manual activities• Development of all Asset Management related processes• Develop and maintain the Asset Management Database (AMDB) to provide an accurate and auditable record of all company assets, to include any related financial data. • Implement version control of hardware and software assets as well as program documentation

Seffner, Fl, Us

• Monitors asset availability throughout enterprise stock locations.• Responsible for asset procurement strategy to ensure adequate supply and maintenance of production and spare equipment across the enterprise.• Responsible for maintaining and managing 3rd party vendor relationship for all hardware assets• Responsible for maintaining hardware lifecycle for warranty and out of warranty assets both end point and critical components.• Responsible for managing IT Asset Management Projects across the firm small to large scale• Responsible for data accuracy in Asset Management inventory systems• Development of industry standard IT Asset Management processes and procedures, audits, controls etc.• Generate monthly reports and perform asset reconciliation for all assets across the enterprise.• Work with procurement team for better sourcing and pricing for IT Asset acquisitions.• Generate purchase orders to initiate asset acquisitions and manage asset through its lifecycle.• Responsible for evaluating processes and finding gaps for improvement within the organization.• Investigate aged incidents caused by asset unavailability.• Performed weekly cycle counts to reconcile against CMDB.• Responsible for time forecasting for the Asset Management team.• Leads a team supporting the full lifecycle of Asset Management for Rooms To Go.• Managed technology refresh projects (printers, desktops, laptops and tablets).

Seffner, Fl, Us

• Assisted store manager with monthly inventory browse.• Responsible for balancing store inventory against daily pick logs.• Assisted corporate inventory with yearly physical inventories.• Assisted store staff with inventory availability from corporate distribution.• Assisted store manager with weekly inventory intakes.

Miami, Florida, Us

• Received and distributed weekly stock shipments.• Reconciled inventory counts during physical inventory.• Submitted request to management for stock replenishment.• Performed weekly cycle counts