- Coordinated technical resources and facilitated communication between various teams to ensure smooth implementation of MS Dynamics 365 BC/NAV solutions- Demonstrated expertise in configuring and troubleshooting MS Dynamics 365 BC/NAV, alongside skillfully integrating system data, and successfully tackling intricate technical challenges- Handled support cases and task orders while managed schedules and deliverables, ensuring adherence to deadlines, client expectations and resulting in 17% of cost reduction- Held client training sessions to enhance their understanding of MS Dynamics 365 BC/NAV functionalities and achieve system usage optimization

- Rapidly troubleshot 20+ MS Dynamics 365 CE bugs per sprint and provided detailed results to users including test steps and acceptance criteria on Azure DevOps that improved the efficiency rate- Collaborated with teammates to facilitate the configuration of content on Power Pages, and provided support for the implementation of security setups tailored to meet the unique needs of clients- Spearheaded the development of Request for Proposal (RFP) documents for a $1M client portfolio by providing insightful recommendations to effectively address the specific needs and preferences- Designed and presented an MVP solution for digital transformation and requirement fulfillment at an internal case competition

- Acted as liaison in 3 projects for a major public transport network company with business users, vendors and others with a focus on enhancing existing processes including new payment gateway integration, mobile application implementation and business flow design- Played an essential role in the centralized payment system project for client that integrates with 5 digital platforms which has millions of users by writing functional and technical documentations, convoking regular meetings with stakeholders and performed testing on API calling together with frontend functionalities and responses - Facilitated the SIT/UAT and resulted in completion 30% ahead of schedule by designing comprehensive test cases, established effective and efficient communication with local/offshore technical team and monitored the testing progress and issue list to carry out rapid bug fix and ensured high quality on deliverables- Assisted in an e-commerce launching project of airport authority by creating user manuals, produced required business reports and documentation

- Involved in full SDLC of 10+ MS Dynamics 365 BC/NAV development projects and achieved high level of customer satisfaction under tight schedule and limited resources- Led the execution of an $1M+ ERP project for a dairy manufacturer by devising optimal designs and solutions that met the expectations of over 150 personnel spanning across various departments in the organization- Customized 30+ financial reports for clients across 5+ sectors using Jet Reports to suit their unique business standards- Restructured the operational system of a fast-growing American toys distributor through professional consultancy services

- Responsible for server and database maintenance, in-house software development, unit testing and user support- Ensured seamless communication between external API provider and internal developers in SMS service development- Examined and reported precise system test results to system owners and relevant stakeholders- Suggested improvements on current systems based on users’ feedback