Brian Wray Email & Phone Number

Raleigh, Nc, Us

Sr. Director and Practice Leader of Engineering for Customer Experience Solutions for Computacenters CX and Contact Center Solutions Architects, Operations, Consultants, IP Development, Managed Services, and Subject Matter Experts. We have an Entrepreneurially Spirited Team of leaders and personally motivated individuals. We lead by example, we perform at a level of excellence and intentionally. We are Customer focused and we strive to see each other success and progress in all we do. Building a caring team with likeminded, entrepreneurially spirited team members is what we do.

Business/IT Consulting, Construction/Real Estate Consulting, Innovator, Maker, Creator, Designer....Still More To Come!

Boston, Massachusetts, Us

Lead the NWN Customer Experience, Customer Journey, Contact Center practice in the Development of product offerings, programs, Sales, and Engineering. Lead, manage, mentor, and train Collaboration Business Unit Solution Architects and Sales Account Executives in the art of selling in to the Customer Experience market. Product Manage and Develop Cloud CX and Enterprise CX portfolio offerings for NWN. Develop go to Market Strategies.Not only the leader, but the Product expert in the Customer Experience practice. Develop partnerships and product offerings based on the Cisco Customer Journey Solutions portfolio of products. Be the Expert in Cloud CJP (WebEx Contact Center), Cloud HCS-CCE and HCS-CCX, on-premise UCCE, PCCE, and UCCX in the Cisco Flex and EA Models.Development partnerships and bring products together to create a cohesive offering. Work with Verint, Zoom, Calabrio in the WFO Space. Work with EGain and UpStream Works in the Omni-channel space. Work with Nuance and LumenVox in the ASR and TTS space. Work with other point solution products to enhance the customer and agent/supervisor experience.

New York, New York, Us

Manage a national team of highly skilled and proficient engineers. Set strategic direction of the Contact Center Business Pratice. Manage Strategic Partnerships both internally and externally. Train and set Professional direction for our National Engineers. Work closely with others in the managment team to set revenue goals and increase sales and service profit. Maintain a close working relationship with our sales team to assist in closing out critical business opportunities.

New York, New York, Us

Consulting Contact Center and Unified Communications Systems Engineer for the Mid-Atlantic, South East, and North East Regions. Currently Supporting multiple Account Executives and Project Managers in the Sale, Development, and Implementation of Cisco’s Premise and Hosted (Cloud based) UCCE, CVP(IVR), CUCM and VOIP Network offerings nationwide, as well as ShoreGroup’s in-house developed applications. Responsible for fostering Customer Relationships while providing Strategic Consulting, including business plan, sales, and engineering strategy development to meet customer needs. Business focus to generate new business opportunities and solve complex business process challenges as they relate to my Customers Contact Center and Unified Communications needs. Technology Focus is to determine engineering design, business and implementations process requirements, deliver detailed Presentations and Demonstrations, craft detailed Bill of Materials, Network Diagrams, and RFP Responses. Specific Technology Focus:Cisco's UCCE, UCM, CVP, Gateway and Switch TechnologiesShoreGroup - Case Sentry - Network and Information Flow MonitoringCalabrio: WFM and QM Technoligies

Austin, Tx, Us

Solutions Engineer Supporting the Sale and Engineeing Efforts for the Cisco Business Practice, Focusing in Cisco Unified Communications Products, Cisco UCCE, CVP, and providing Customer Business Solutions.Cloud and Premise Contact Center business and engineering consulting.Pre-Sales / Solutions Engineer for the Mid-Atlantic and South East Regions covering, NC, VA, SC, TN, FL, TX, OK, MS, LA, AL, GA. Supported multiple Business Development VP’s in the Sale and Development of Cisco’s Premise and Hosted (Cloud based) UCCE, CVP(IVR), CUCM and VOIP Network offerings nationwide, as well as eLoyalty's in-house developed applications. Responsible for development of Customer Relationships with both the business and technology teams, delivering detailed Presentations and Demonstrations, crafting detailed Bill of Materials, Network Diagrams, and RFP Responses.

Hoboken, New Jersey, Us

Pre-Sales Expert for Mid-Atlantic and North East Region covering, NC, VA, SC, TN, NY, MA, PA and Canada. Supported three Account Managers in the Sale and Development of inContact’s Hosted ACD, IVR, Surveying, Recording and Monitoring, and Learning and Coaching Products, as well as Verint WFM solution. Named Top Sales Engineer for Q3 2010 and one of the Top Sales Engineer for 2010 and was invited to Presidents Club. Supported Sales Reps with a combined annual GP quota of $5 Million.

San Jose, Ca, Us

Customer Support TAC Engineer for the UCC Products with the Focus on Telephony Software Products - CCM, IVR, IPCC Ent, IPCC Exp, CVP, etc.

Boston, Massachusetts, Us

Manage the business practices of IP Telephony, IP Contact Center, and Advanced Telephony Application technologies. Manage a team of Account Managers and Field Engineers. Support Sales Account Managers on sales calls and customer visits. Be the technology expert for high level problem solving and installation projects for the Field Deployment and Support Engineers. Present the IPT, IPCC, and Adv App technologies at Industry Conferences and Seminars. Maintain relationships with manufacturers and partners. Develop 4Front Systems into Cisco’s leading IPT and IPCC Partner in the Southeast US. Carry and meet a team sales quota of $21 million.

San Jose, Ca, Us

Systems Engineer and Sales Postion for Cisco IP Telephony, Contact Center, and Software Products - Executive Breifing Center Engineer and Primary Presenter.Manager of RTP Telecom Team - Support Internal Cisco Telecom System on Both Avaya and Cisco's IPT products.

Bachelor Of Science - Bs, Architecture

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Architecture

Bs In Ind Tech, Architecture And Mechanical Design / Business Admin / Construction Mgmt/ Mathematics

High School Diploma, Soccer Captain, Math, And Architectural Studies