Leading a team of 12 in developing their voice assistant, research and data skills at a time when the company was expanding and developing a new Artificial Intelligence department in Kenya. In order to do this I coordinated with the Artificial Intelligence team at our headquarters and ensured deep understanding of the tasks by all team members. This resulted in allocated tasks being accomplished and performed to the standard required.Coordinated tasks involving automatic speech recognition… Show more Leading a team of 12 in developing their voice assistant, research and data skills at a time when the company was expanding and developing a new Artificial Intelligence department in Kenya. In order to do this I coordinated with the Artificial Intelligence team at our headquarters and ensured deep understanding of the tasks by all team members. This resulted in allocated tasks being accomplished and performed to the standard required.Coordinated tasks involving automatic speech recognition (ASR)Coordinated tasks involving Natural Language Processing (NLP) in language understanding, recommendationsystems, information retrieval, and ranking systems.Coordinated tasks involving text-to-speech(TTS) systems Show less

Conducted quality assurance and designed performance tests. I executed test cases both in the office and the field using new test procedures which ensured user requirements were adhered to.Ensured issues raised were resolved. I identified and recorded bugs on Android devices which resulted in efficient bug handling.Trained new quality assurance staff. I guided new staff on execution of test cases and identification of bugs which ensured proper project management by the… Show more Conducted quality assurance and designed performance tests. I executed test cases both in the office and the field using new test procedures which ensured user requirements were adhered to.Ensured issues raised were resolved. I identified and recorded bugs on Android devices which resulted in efficient bug handling.Trained new quality assurance staff. I guided new staff on execution of test cases and identification of bugs which ensured proper project management by the department as a whole. Show less

Ensured timely incident handling. I escalated East Africa issues and collaborated with the Oxygen8 Group team and vendors which resulted in prompt resolution of issues.Participated in the evaluation of new and existing software and hardware products. I worked with the departments in the company to ensure efficiency of the digital products.Provided corrective and preventive maintenance to all Oxygen8 platforms. I monitored Oxygen8 platforms to ensure alarms were attended to which… Show more Ensured timely incident handling. I escalated East Africa issues and collaborated with the Oxygen8 Group team and vendors which resulted in prompt resolution of issues.Participated in the evaluation of new and existing software and hardware products. I worked with the departments in the company to ensure efficiency of the digital products.Provided corrective and preventive maintenance to all Oxygen8 platforms. I monitored Oxygen8 platforms to ensure alarms were attended to which in turn ensured that issues were escalated in a timely manner.Performed periodical trend analysis. I produced reports related to network faults with suggestions which resulted in improvement of Oxygen8 platforms.Performed testing, debugging, troubleshooting, deployment and documentation of applications and services. I performed automated tests which ensured their quality. Show less

Developed a local HRM software tool. I did my research and worked hand in hand with the senior system developer resulting in more efficiency as it relates to leave and performance management by the HR department.Performed critical periodic backups. I also worked with the senior system developer on this project which ensured preventive measures were upheld to prevent loss of data.Trained the staff on IT policies. I created write-ups and presentations to train the staff which… Show more Developed a local HRM software tool. I did my research and worked hand in hand with the senior system developer resulting in more efficiency as it relates to leave and performance management by the HR department.Performed critical periodic backups. I also worked with the senior system developer on this project which ensured preventive measures were upheld to prevent loss of data.Trained the staff on IT policies. I created write-ups and presentations to train the staff which eventually helped them understand more about data, personal security threats ans preventive measures.Installed CCTV. I collaborated with a third-party company to install cameras around the office which ensured monitoring of the business premises and increased security of the office workspace. Show less

Created a wiki for the technical department. I engaged my supervisor for guidance as soon as I was allocated the task so I could ensure that I do an exemplary job. This resulted in me getting a good review from my supervisor for having all the information that was required for our branch in Kenya.Handled all computer-related issues in the office ranging from maintenance to restocking. I ensured to promptly respond to requests by all staff which resulted in me becoming a reference point… Show more Created a wiki for the technical department. I engaged my supervisor for guidance as soon as I was allocated the task so I could ensure that I do an exemplary job. This resulted in me getting a good review from my supervisor for having all the information that was required for our branch in Kenya.Handled all computer-related issues in the office ranging from maintenance to restocking. I ensured to promptly respond to requests by all staff which resulted in me becoming a reference point in my department for the period I was there.Created write-ups to help in the day-to-day use of software and resources by staff. In order to do this, I asked 30 members of staff about issues they had been facing recently then blocked off 2 hours each day for a period of 10 days to come up with my first draft. This resulted in a high-quality document which saved on time previously lost seeking clarification from the IT department each time an issue arose. Show less