Brian Young Email & Phone Number

San Francisco, Ca, Us

Red Bluff, California, United States

Purchased a small town theater in 2008. Manage all financial aspects, including accounts payable, accounts receivable, budgeting and forecasting. Hire and manage general managers and assistant managers. Work with film studios, vendors and employees to offer a great movie watching environment for the community of Red Bluff.

San Bruno, California, United States

Responsible for the entire network of five branches with all branch managers reporting to me. Also planned and opened a new branch in the Admin headquarters building in 2019. Responsible for leading and developing four branch managers, performance reviews, promote career development, and establish a healthy, strong work environment. Duties also include corporate project participation, creation of goals and oversight at all levels within the Member Experience Department. As well as strategic planning and goal setting to promote the credit unions growth objectives.

Oakland, California, United States

Played a key roll in designing, planning and opening up the new Oakland branch. Responsible for all branch operations, including loans, customer service, banking and managing a staff of three. Developed a business plan that led to more than doubling production on projections. Succeeded in securing over 4 million in deposits and over more than 4 million in loans during the first year of operations. Toward the end of 2016, I started to oversee the management of multiple branches during upper management transitions.

San Francisco, California, United States

Plan, design and open the new Bryant Street branch in 2005. Responsible for all branch operations including consumer loans, banking, customer service and managing a staff of six. Funds on deposit grew to over 30 million with a loan portfolio of 25 million, during my tenure.

San Mateo County, California, United States

In addition to overseeing and running the credit union's call center, I also helped open the new San Mateo Branch and assisted with daily operations of the branch. Duties include: making sure the branch operated efficiently, training staff, performance reviews, monitoring costs and providing a high level of customer service. Managed a staff of 10 and was responsible for the branch and call center production, service level and productivity.

San Francisco, California, United States

Set up and open the Call Center in February 2001, managing a staff of four. The service center handled 6000 incoming calls per month. Responsible for scheduling, performance reviews, quantitative analysis regarding trends and forecasting the call volumes and patterns of our members. Part of the Senior Management team responsible for key decisions regarding operations and future planning.

Oakland, California, United States

Responsible for training and coaching new credit union employees. Duties also included visiting branch locations for periodic review of proper training procedures, writing procedures for new products and serving as help desk support for all branches and departments.

Oakland, California, United States

Plan and open the new call center. Manage a staff of 12 employees who handle all incoming customer service calls and electronic correspondence to the credit union. Responsible for scheduling, performance reviews, quantitative analysis regarding trends and forecasting of our customers, handling of complaint calls and for the overall success of the call center. Responsible for keeping senior management apprised of any significant developments.