- Consistently provide the highest level of customer service and professionalism.- Research, analyze and resolve customer issues accurately and promptly by using appropriate tools and resources to assess situations and create resolutions while maintaining ownership of the issue.­- Flexible approach to ensure established service levels are achieved at all times.­- Obtain no-show and late cancellation waivers from hotel vendors.­- Work with hotels to resolve any issues.­- Search for the best fares and show a good understanding of consolidator and net fares.­- Offer consultative low cost/low fare options hotel reservations.­- Follow company procedures in areas of customer service, booking systems, documentation, pricing, invoicing, etc.­- Follow the prescribed customer service escalation procedure.­- Provide the customer with the required industry information, such as exchange costs and penalties.­- Act with integrity and confidentiality and protect sensitive information.

Communicating between patients with limited English proficiency (LEP) and their physicians, nurses, lab techniciansArticulate and respond to cultural differences as related to healthcare issue, other healthcare providers.Explains hospital policies and procedures and provides assistance to patients who have limited English proficiency.Provides effective translation services for discharge instructions.Communicates with members of the health care team to provide optimal services to patients and families.Follow ethical codes that protect the confidentiality of information:Translate messages simultaneously or consecutively into specified languages orally , maintaining message content, context, and style as much as possible.Listen to speakers' statements to determine meanings and to prepare translations, using electronic listening systems as necessary.Compile terminology and information to be used in translations, including technical terms such as those for legal or medical material.

- Interview Sudanese, and Juba Arabic interpreter- Analysis of word for word interpretations- Ensuring interpreter executes being conduit, culture breaker, and follows to be a clarifier and an advocate for LEP

Handle in comings chats simultaneously service more than one customerManage alternatives travel plans due flight disruptionsBuilding PNR using Amadeus & Sabre + farelogix

Currently standing at 400+ hours of Sudanese Arabic interpreter for refugees, and law enforcement, additionally a certified medical interpreter for over 100+ hospitals in the United States of America.Communicating between patients with limited English proficiency (LEP) and their physicians, nurses, lab techniciansArticulate and respond to cultural differences as related to healthcare issue, other healthcare providers.Explains hospital policies and procedures and provides assistance to patients who have limited English proficiency.Provides effective translation services for discharge instructions.Communicates with members of the health care team to provide optimal services to patients and families.Follow ethical codes that protect the confidentiality of information:Translate messages simultaneously or consecutively into specified languages orally , maintaining message content, context, and style as much as possible.Listen to speakers' statements to determine meanings and to prepare translations, using electronic listening systems as necessary.Compile terminology and information to be used in translations, including technical terms such as those for legal or medical material.

- Air Ticketing via SABRE GDS Application- Handling ticket exchanges, international fare quotes, refunds, quality control, contract fares and snap codes, airlines' rules, etc.- Creating and updating profiles and invoicing- Building PNRs, creating itineraries, checking basic and advance availability, reading fare quotes, performing flight bookings taking into account cost savings and time deadlines.- Issuing tickets, exchanges and verifying fare and tariff rules in SABRE GDS.- Calculate fare and update PQ according to GDS- Managing corporate and group travel wrt planning, fare quotes, incentives, discounts, etc.- File finishing as per account requirements and processing of refunds, exchanges, and invoices using Sabre- Providing online assistance to agents using online booking tools- Managing agents' queries regarding Sabre formats, quotes, airline rules, etc.- Ensuring realization of commission for agents

Travel consultant

Escalation Line

- Consistently provide the highest level of customer service and professionalism.- Research, analyze and resolve customer issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions, while maintaining ownership of the issue.­- Flexible approach to ensure established service levels are achieved at all times.­- Obtain no-show, and late cancellation waivers from hotel vendors.­- Reach out to airlines to obtain waiver codes for name corrections, refunds, etc.­- Work with all vendors (airlines, hotels, and car rentals) to resolve any issues.­- Use Sabre and Amadeus GDS to issue and reissue flight tickets, correct/change names (as per airlines' policy).­- Search for the best fares and show a good understanding of consolidator and net fares.­- Offer consultative low cost/low fare options for air, car, and hotel reservations.­- Follow company procedures in areas of customer service, booking systems, documentation, pricing, invoicing, etc.­- Follow prescribed customer service escalation procedure.­- Provide the customer with the required industry information, such as exchange costs and penalties.­- Act with integrity and confidentiality and protect sensitive information.

­- Help clients identify their ideal travel package based on their suggestions and requirements.­- Study and assimilate all information regarding travel destinations.­- Check and verify fraud.­- Regularly maintain a good relationship with our customers.­- Provide end to end service while organizing a trip from searching booking flight tickets and creating the itinerary.­- Sell the appropriate tour package to the right customer.­- Negotiate any customization or modifications requested and accommodate to the best level possible.­- Resolve any problem that arises regarding the trip for the customer.­- Regularly update a database containing client details and their travel information.­- Ensure this data is secured and handled appropriately.­- Stay up to date on domestic and international travel trends.- Direct cancellations & refunds processed through GDS (Amadeus)