Brian Zempel Email and Phone Number
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As a Senior/C-Suite executive with top-tier experience and results in financial services / payments across B2C and B2B channels, I bring a proven track record of delivering winning results on a myriad of key performance measures. I am known for my strong leadership, strategic vision, and change management skills, and I consistently drive improved market share, profitable growth, and high-performing teams who are known for developing exceptional partnerships.KEY STRENGTHS that define my approach: • Culture Creator & Sustainer: Creates and exemplifies a positive culture and builds energized teams and organizations. Examples include top-tier engagement scores, selected for special assignments across organizations, speaking roles, and serving on boards.• Leadership and Partnering: Demonstrates exceptional leadership across key dimensions and develops mutually beneficial partnerships both internally and externally. I am dedicated to create trust at all levels and foster “win-win,” reciprocal relationships.• Strategy-Driven Performance: Delivers results regardless of circumstances, excelling in start-up and turnaround situations. My career from HSBC - Kohl’s - Bridgestone has been highlighted with record results derived by translating strategy into actionable tactics.• People & Talent Development: Proven success in selecting, retaining, and developing cohesive teams. Team members thrive under my leadership, fostering an environment of genuine inclusion and trust.BEST MOMENTS IN THE LAST 10 YEARS:• CFNA Transformation: Transformed Credit First National Association (CFNA) into an award-winning, record-setting organization at Bridgestone, including record profits, record sales & revenues, and a strong culture of safety and health during the COVID-19 pandemic. CFNA also initiated employee-focused programs to drive success.• Top Workplace Achievements: CFNA won Top Workplace for the Greater Cleveland area for four consecutive years (2019 - 2023), and regularly achieved top scores within Bridgestone and Kohl's.• Notable Strategic Projects: Managed conversions to FiServ’s credit card platforms at both Kohl’s and CFNA in record time with zero negative business impacts saving millions in capital. His launch of the Mastercard program at CFNA in 2023 will fuel growth and loyalty initiatives for Bridgestone with both B2C and B2B clients.
Gatestone
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Evp & Chief Revenue OfficerGatestone Aug 2024 - PresentToronto, Ontario, CaExecutive Vice President & Chief Revenue Officer responsible for developing new client programs and strategic partnerships across all markets and business sectors throughout North America and the world.
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President & Ceo Credit First National Association (Cfna)Bridgestone Americas Oct 2016 - Mar 2024Nashville, Tennessee, UsFormerly the President & CEO of CFNA within the global division of Bridgestone Mobility Solutions. Reported to various C-Suite presidents during my tenure at Bridgestone Americas in the Nashville headquarters. CFNA is a special purpose national credit card bank based in Cleveland, Ohio issuing cards and managing merchants throughout the United States. My role was accountable for all aspects of CFNA, including P&L performance, OCC regulatory compliance, bank board management, and strategic partnerships. My role oversaw 400+ employees in global locations with significant operating income contributions to Bridgestone.Directed field sales, marketing, finance, credit risk/analytics, IT, operations, HR, compliance/enterprise risk management, and new product development functions supporting 2,200 Firestone/Bridgestone company-owned and 5,000+ Bridgestone affiliate stores via hundreds of private label credit card programs. CFNA also launched a co-branded credit card partnership with Mastercard in April, 2023, and was awarded a Top Workplace designation from 2019-2023 as recognition for its high teammate engagement culture.Key accomplishments included: --Transforming CFNA into an award-winning, record setting organization at Bridgestone, including record profits, record sales & revenues, and a strong culture of safety and wellness during the C-19 pandemic. CFNA also initiated DE&I programs to drive success and a highly engaged culture.--Top Workplace in Greater Cleveland for 4 years in a row from 2019-2023, and regularly achieving top scores within Bridgestone globally.--Successful strategic projects: Managing the conversion from a failing in-house payments platform to FiServ’s payments systems in record time saving the company tens of millions in capital investment and lost revenues. CFNA also negotiated and launched numerous payments programs over my tenure that fueled growth and loyalty for B2C and B2B retail stores and digital channels. -
Vice President -- Credit And Omni-Channel Customer ServicingKohl'S Department Stores May 2009 - Oct 2016Menomonee Falls, Wisconsin, UsSenior leader managing the Kohl's credit card program which is one of the largest private label card programs in the industry. Promoted to be responsible for all contact center operations (customer care, chat & digital customer experience, fraud, collections, back office workflow, VIP/escalated contact care, and workforce management), decision analytics/credit risk strategy, compliance, omni-channel credit card service delivery program development, and payments strategy for the Kohl's Charge Card Program. Also responsible for all customer service and experience operations for the Kohl's Charge and omni-channel / e-commerce (Kohls.com) service delivery. Staff of 2,500 employees in 3 sites, including 200 exempt staff roles, and roughly 10 global BPO relationships. Role set the marketing strategy of the program including working cross-functionally with C-level leadership in e-commerce, store operations, legal, compliance, Kohl's brand marketing, logistics, and information technology throughout the organization. Position has direct P&L responsibility and top visibility for the program, including working with our key banking partner in Capital One (originally Chase). Key accomplishments included: --Converting the entire portfolio from an in-house credit card platform to First Data/FiServ over an 18-month time period with zero negative business impacts and high ROI to the business--Selecting and opening two contact center sites (San Antonio, Dallas)--Fostering a dynamic BPO strategy to support the business and e-commerce channels (including demand spikes for the holidays)--Driving outstanding collections results. -
Executive Consultant & Business Leader- Government Card ServicesBank Of America Oct 2008 - May 2009Charlotte, Nc, UsConsulting position responsible for winding down the bank's government commercial card program. Role involved extensive financial and project planning, including working cross-functionally with all areas of BofA especially operations.Program was sunset on time and on budget, with successful management of all risk elements including client satisfaction, credit risk, all P&L elements and human resources decsisions across multiple sites and stakeholders. -
Various Executive PositionsHsbc/Household Int'L. Mar 1989 - Dec 2008London, GbHeld a myriad of high profile positions in the private label credit card, general purpose credit card, consumer finance & corporate divisions at Household International (now HSBC) over 18 years. Reported to division CEOs during the last 6 years of my tenure, and served on the senior leadership teams of various divisions.Key roles include assignments in finance, operations, strategy & development, call center management, business performance/Six Sigma, and sales/marketing.Most recently I was the managing director and senior management member of the private label card division leading client development/sales. Portfolios under my span of control included the entire program management efforts on Power Sports, Furniture, Commercial/B2B, and Home Improvement card programs. P&L responsibility accounted for roughly 60% of the operating profits for the card division. -
Managing DirectorHsbc/Household Int'L. Sep 2006 - Dec 2007London, GbClient Development for retail services- responsible for all program development, marketing and financial management of roughly 50 card programs throughout the US. Responsible for driving all programs to optimum levels including the achievement of sales/revenue goals, market share, profitability, and contract parntership management. Total P&L responsibility was roughly 60% of the private label division.Served as one of 8 executive leadership members reporting to the CEO of the division.
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Managing DirectorHsbc/Household Int'L. 2003 - 2006London, GbLed the commercial/B2B card division for retail services serving organizations throughout the US.
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National Director Business PerformanceHousehold International (Now Hsbc) 2001 - 2003UsPioneered the development and deployment of Six Sigma as the Quality Leader for two business units (private label credit cards & HFC/Beneficial consumer lending division). Directed a team of twelve professionals, and served on the senior management team contributing to all areas of business strategy.Championed more than 50 projects during tenure across all functional business areas as the Master Black Belt/Quality Leader for the organization. 96% of projects that were launched were successfully completed & implemented within the business. -
Director, Financial Operations & PlanningHousehold Credit Services 1993 - 1995Responsible for all operating budgets for all operational business lines reporting to the COO. Led a team of twelve professionals to plan operating expenses, capacity plans, and financial business analyses for areas such as customer service, fraud, collections, disputes, and back office credit card functions.
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Senior Financial AnalystHousehold Commercial Financial Services 1989 - 1992Analytical and research support for 6 commercial bankers serving the middle market customer base of the Chicagoland area.
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Senior Financial Analyst/Jr. Loan OfficerContinential Bank Jul 1987 - Mar 1989Promoted to junior loan officer at Continental Bank's loan production office in Oak Brook, IL. Provided analytical and general loan support to 10 senior loan officers in all products of middle market lending.
Brian Zempel Education Details
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Texas Christian UniversityGeneral -
Depaul UniversityAccounting And Business/Management
Frequently Asked Questions about Brian Zempel
What company does Brian Zempel work for?
Brian Zempel works for Gatestone
What is Brian Zempel's role at the current company?
Brian Zempel's current role is C-Suite Executive in Payments / Financial Services Known for Delivering Results, Dynamic Leadership, Strategic Advisor.
What is Brian Zempel's email address?
Brian Zempel's email address is ze****@****fna.com
What is Brian Zempel's direct phone number?
Brian Zempel's direct phone number is +163074*****
What schools did Brian Zempel attend?
Brian Zempel attended Texas Christian University, Depaul University.
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